Bars Manager
Bars Manager
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Job Description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!
The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800 located in Aldwych. The hotel features 298 Guest Rooms including 19 suites. Blending Edwardian Du Siecle with modern comfort. Our hotel sits in the center of Londons glitzy theatre district just a few minutes walk from Covent Garden The Royal Opera House and Trafalgar Square.
Guests of this hotel will experience first-class service distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable luxurious stays all our guests with guidance on locally immersive experiences where desired.
Homages restaurant and Dcor pays tribute to the Grand Cafs of Europe Renaissance offering a high standard of Modern British Food. The Good Godfreys & The Wild Monkey bars offer crafty & cosmopolitan cocktails as well as canaps and light bites.
Salary 44000 up to 46000 plus service charge
A WORLD OF REWARDS
Smart uniform provided and laundered
Free and healthy meals when on duty
Grow your Career !
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Modern and inclusive Team Members areas
A Bar Manager manages the bar service to offer a high quality efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
What will I be doing
As a Bar Manager you will assist in managing the bar service to offer a high quality efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically you will be responsible for performing the following tasks to the highest standards:
- Maintain an effective bar service with an emphasis on high quality efficient service.
- Check that Guest service standards are set implemented and monitored and continuously evaluated
- Set-up of the outlet in accordance with the pre-determined standards of the operation
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Demonstrate a perfect knowledge of all beverages served in the bar how beverages are prepared (to recipe) and presented and how Bar personnel are trained to possesss this knowledge and the application of it
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety and Fire Regulations and procedures are understand and applied
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Evaluate the performance of the Team ensuring the highest standards of service are given at all times
- Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
- Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- Adhere to the Company disciplinary policy when necessary
- Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Produce effective revenue forecasting as per timelines and communicate forecasts to the Food and Beverage office
- Maximise revenue and increase average spend per person through upselling high customer service standards effective training and motivational techniques
- Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
- Meet or exceed the monthly drink profit margin target
What are we looking for
A Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Customer Service experience in supervisory or above capacity
- A warm personality attentive and smartly presentable
- An ability to listen and respond to demanding Guest needs
- Excellent leadership interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
- A medium level of IT proficiency is required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in similar role
- Passion for delivering exceptional levels of Guest service
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
