Intermediate Claims Adjudicator
Intermediate Claims Adjudicator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference and a flexible and supportive environment we can help our customers achieve their dreams and aspirations.
Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country we offer a suite of innovative wealth and protection solutions including: segregated funds mutual funds annuities guaranteed interest contracts individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness long-term care and disability products.
We are currently seeking anIntermediate Claims Adjudicatorfor our client base across Canada. Empathic professional highly organized and tenacious the successful candidate thrives in a team environment and is motivated to maintain exemplary customer service to our clients when it matters most.
Position Responsibilities:
Consistently provide exceptional service to customers and non-customers by demonstrating the highest level of professionalism empathy and through active listening
Review claims and underwriting files for proper disclosure of past medical history exclusions riders endorsements; administer policy enhancements premium waiver and other policy benefits
Document the claim file to ensure an accurate record of events that transpire in the claim handling
Obtain proper file information and review with policy provisions to verify eligibility
Accurately maintain claim records on the system to ensure accuracy of reserve calculations
Required Qualifications:
1-2 years experience in adjudicating claims.
Customer service-oriented individual.
Excellent interpersonal skills with good oral and written communication skills for use in dealing with internal and external customers claimants brokers physicians and employees.
Preferred Qualifications:
Ability to respond constructively and decisively in high-pressure or emotional situations and adapt positively to change.
Strong attention to detail with critical thinking skills.
Thrive in a high-energy environment.
Embrace a mindset focused on continuous improvement.
Evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate
Adapts and stimulates change to achieve the desired results
Drives forward towards objectives in the face of adversity and resistance
Owns problems through to resolution; makes timely decisions applies analytic/systematic reasoning to positively impact results organizational performance and the customer experience
Ability to manage high volumes of cases within aggressive deadlines
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LI-REMOTE
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Quebec - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$50700.00 CAD - $84500.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Employment Type
Full-Time
