Revenue Operations Analyst - Gainsight Administrator
Revenue Operations Analyst - Gainsight Administrator
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Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
At BILL we listen learn and leadfostering collaboration and a drive for continuous growth. Were committed to building a diverse and inclusive workplace that values each persons unique skills and experiences. Even if you dont meet every requirement wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
The Revenue Operations Analyst - Gainsight Administrator is responsible for orchestrating the operating rhythm that enables our Customer Success and Implementation teams to scale effectively with a particular focus on Gainsight CRM. Were looking for a data-driven operations analyst who thrives in a fast-paced collaborative environment.
In this role youll coordinate operations activities across our Customer Success and Implementation functions drive the deployment of scalable processes and technology and monitor team performance through critical metrics. Youll work cross-functionally with Enablement Engineering Product Marketing Sales BI and Support to align systems and workflows to business goals.
What Youll Do
- Administer the Gainsight CS platform including configuration daily management and ongoing enablement
- Represent the needs of the Success and Support teams across cross-functional teams managing intake handoffs and prioritization
- Track KPIs to measure performance at the individual segment and organizational level
- Own go-to-market and readiness initiatives for Customer Success ensuring clear communication of product releases
- Monitor account engagement staffing ratios and retention to support accurate forecasting models
- Coordinate and support training programs for Success and Support teams to ensure strong product knowledge and customer impact
This position reports to the Director of Customer Success Operations and sits within the Go-to-Market (GTM) Operations team.
Wed love to chat if you have:
- 3 years of experience administering Gainsight or a Gainsight Associate Administrator (Level 3) Certification
- 3 years of experience in Operations Program Management Project Management or Field Enablement roles
- Demonstrated experience independently managing cross-functional projects from planning through execution
- Hands-on experience with Gainsight features such as Horizon Rules Data Designer Journey Orchestrator User Management CSQL and Data Management
- Experience designing and scaling operational processes and team-wide programs
- Experience with CRM and project tools such as Gainsight Salesforce Asana Jira and Outreach
- Proficiency in data analysis tools such as Tableau Excel and Google Sheets
- A bachelors degree in a quantitative field such as business or economics OR equivalent practical experience
Preferred Qualifications:
- 3 years of experience in Customer Operations in a SaaS or FinTech environment
- Strong written and verbal communication skills including presenting to senior leadership
- Ability to lead system and operations projects from concept through deployment
- Highly organized and self-directed with the ability to work across all levels of the organization
- Collaborative approach and ability to communicate proactively across teams
- Strong attention to detail and ability to meet tight deadlines
- Skilled at identifying process or system improvements and taking initiative to address them
This hybrid role requires in-office work (Mon Tues Thurs) at either our Draper UT or San Jose CA office. While the role is open to both locations it is preferred that the position be based in Draper. Candidates must be U.S. work authorized with no current or future sponsorship needs and live within 45 miles of either office or relocate by the start date. Fully remote work isnot available for this position.
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
The estimated base salary range for this role is noted below for our office location in Draper UT. Additionally this role is eligible to participate in BILLs bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
IC
Employment Type
Full Time
