Monitoring Center Associate

Unleash your potential with the Johnson Controls team!

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Heres what we have to offer:

• Competitive Pay
• Paid vacation holidays and sick time.
• Comprehensive benefits package including 401K medical dental and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - you will do:

  You will be responsible for answering inbound calls and monitoring alarms and signals in Spanish while providing exceptional customer service. Make outgoing calls to verify alarms and signals dispatch authorities and notify responsible parties. Document alarm handling procedures and complete alarm processing as per standard operating procedures. Special projects or duties as assigned.

  How you will do it:

  • Receives incoming calls from all loops in the CMC to support Spanish accounts.
  • Monitor the Spanish alarm buffer queue.
  • Places necessary outgoing calls to verify alarms dispatch proper authoritiesandnotify responsible parties. Responds using information provided oninstructionscreens.
  • Records information and forwards to the proper department for processing.

  What we look for:

  • High school diploma or equivalent.
  • Excellent communication skills.
  • Able to type at least 35 wpm.
  • Basic knowledge of computer applications.
  • Strong organizational skills.
  • Bilingual fluent in Spanish and English

  JCI employees are valued members of the Johnson Controls family. They are dedicated skilled and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration innovation and personal development. Our employees are encouraged to voice their ideas and opinions knowing that they will be heard and valued. We believe in investing in our employees well-being providing competitive salaries comprehensive benefits packages and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability JCI employees play a crucial role in shaping a smarter healthier and more sustainable future for buildings and communities worldwide.

  Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.