Unemployment Comp Team Leader

Department of Labor

Job Class Code: 0751
Grade: 26/Supervisory
Salary: $59716.80-$84468.80/Annualy
Location: Bangor

Opening Date: June 27 2025

Closing Date: July 14 2025

Make a difference for Maine workers. Lead with purpose.

The Maine Department of Labor is seeking a motivated and experienced leader to supervise one of our Unemployment Benefits units. This is your opportunity to support Maine workers while leading a high-performing team and driving improvements in how we deliver vital services.

As a Team Leader youll guide day-to-day operations support your teams professional development and ensure high-quality service for claimants and employers statewide. Youll play a key role in shaping and streamlining processes to improve customer service and meet or exceed federal performance standards. Youll also co-manage teams across the state working side by side with other team leaders to coordinate resources share best practices and promote consistency in service delivery.

Why Join Us

• Mission-driven work that directly supports Maine residents during times of need.
• Professional growth through training development and advancement opportunities.
• Supportive inclusive team culture with a focus on collaboration and innovation.

Primary responsibilities include:

• Lead and manage a team of professional technical and clerical staff providing coaching mentoring and performance evaluations.
• Plan and prioritize unit operations aligning resources to meet fluctuating workloads and federal timeliness and quality standards.
• Drive process improvement by analyzing workflows and recommending changes to improve service delivery and program efficiency.
• Ensure accurate and timely benefit payments by overseeing claim adjudication and benefit charge assessments.
• Monitor performance data and metrics prepare reports that guide decisions and inform statewide operations.
• Interpret and implement policy changes and provide guidance to staff on laws rules and procedures related to unemployment benefits.
• Collaborate across teams and agencies to enhance service integration and streamline claims center operations.
• Represent the Bureau in formal settings including appeal hearings court proceedings and public outreach events.
• Foster a respectful compliant workplace by applying HR practices in hiring training and staff development.

We are seeking candidates with strong leadership skills and a background in workforce unemployment or social services programs. You should bring:

• Experience supervising or leading teams in a high-volume customer service or administrative environment.
• Strong knowledge of laws rules goals and objectives of the unemployment security program.
• Knowledge of process improvement practices and performance management tools.
• Excellent communication decision-making and problem-solving abilities.
• A passion for public service and a commitment to helping Maine workers and employers succeed.

Minimum qualifications:

A Bachelors Degree in Public or Business Administration Economics or related field -and- sixyearsexperiencein management and/or investigation/adjudication/personnel administration. Directly related experience may be substituted for the education requirement on a year-for-year basis.

Contact information:

Questions about this position should be directed to Collins Denis M.

Application Instructions:

Interested applicants need to apply online by selecting the Apply for this opening button along with uploading a cover letter current resume and copies of any transcripts or certifications you wish to have considered while evaluating your application.In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.

If you require a paper application please download and print one here contact our office at . Paper applications for this posting should be submitted along with cover letter and resumebefore the closing dateto Security & Employment Service Center 45 Commerce Drive Augusta ME 04330 or faxed to . Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA or 18.09% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.