Field Support Technician
Field Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Current Madison College employees must apply to the internal career site by logging into Workday
Job Posting Date:
July 1 2025Application Deadline:
Salary Information:
$25.21 - $29.45Department:
Technology Customer ServiceJob Description:
Technology Services at Madison College is currently seeking a Field Support Technician to join our team. This position is responsible for providing technical support for computer hardware software and peripherals across workstations classrooms and labs to ensure the delivery of reliable technology services.
Key responsibilities of the Field Support Technician include troubleshooting and resolving technical issues installing and configuring equipment and collaborating with stakeholders to maintain efficient technology operations. Success in this role supports institutional goals by ensuring consistent access to technology resources minimizing disruptions to learning and administrative functions and promoting a positive user experience across all district locations.
The standard schedule for this position is Monday through Friday 8:00am 4:30pm. This role offers the option to work remotely one day per week subject to change in accordance with Madison College policy.
Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the world tackle challenges and develop innovative solutions. Come be part of our great team!
This position will be open until filled with a first consideration date of July 152025 at 11:59 pm. After this date the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.
Required documents (2):
- Resume
- Cover Letter
*Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.
Accountabilities:
- Troubleshoots maintains and repairs computer hardware peripherals and software across workstations classrooms and labs to ensure technology reliability and minimize disruptions.
- Installs configures and refreshes computer equipment including software imaging and peripheral setup to support instructional and administrative needs.
- Responds to and prioritizes service requests collaborating with the Help Desk and technical teams to ensure timely resolution of hardware and software issues.
- Assists faculty staff and students by diagnosing and resolving user-related technology problems to improve productivity and learning experiences.
- Manages independent travel to district locations to provide onsite support and ensure consistent service delivery across campuses.
- Maintains positive working relationships with vendors and external technical support personnel to expedite complex issue resolution and equipment maintenance.
- Documents new troubleshooting procedures system configurations and resolutions to enhance team knowledge sharing and improve support processes.
- Stays current with emerging technologies participating in professional development and sharing insights with colleagues to improve institutional technology practices.
- Contributes to an inclusive equitable and supportive environment where everyone at the institution feels valued respected and empowered to reach their full potential.
- Adheres to college policies directives and work rules while maintaining a commitment to the colleges mission vision and values.
- Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.
Knowledge Skills & Abilities:
- Knowledge of computer hardware operating systems and peripherals used in workstation classroom and lab environments.
- Knowledge of software imaging installation and configuration processes.
- Skill in diagnosing and resolving hardware software and peripheral issues.
- Skill in documenting troubleshooting procedures system configurations and resolutions.
- Ability to travel independently across district locations to provide onsite technology support.
- Ability to manage multiple processes meet deadlines and maintain accuracy in a fast-paced environment.
- Skill in engaging positively with all populations and communities contributing to a safe and inclusive learning and work environment.
- Skill in effectively and respectfully communicating with others.
Minimum Requirements:
- Education:
Associates Degree required or equivalent additional work experience. - Experience:
1-3 years ofrelevant work experience. - Must have valid drivers license
Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
If you are experiencing application issues please contact us at the Talent Acquisition email or HR hotline .
To ensure that emails from us regarding your application do not go to your spam folder please add the @ domain as a safe sender in your email.
Madison Area Technical College does not discriminate on the basis of race color national origin sex disability or age in employment admissions or its programs or activities. Madison College offers degrees diplomas apprenticeships and certificates in Architecture & Engineering; Arts Design & Humanities; Business; Construction Manufacturing & Maintenance; Culinary Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law Protective & Human Services; Science Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at or Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the colleges nondiscrimination policies: Lisa Muchka Director Civil Rights and Compliance 1701 Wright Street Madison WI 53704 (608) 246.5221
Required Experience:
IC
Employment Type
Full-Time
