eCommerce Customer Support Specialist
eCommerce Customer Support Specialist
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Job Description
Come join Motivosity as a eCommerce Customer Support Specialist
Maybe youre already at a cool company but Motivosity is a bucket list company and now is the most exciting time to join. Motivosity is recognized as being a Best Place to Work. Right now if youre feeling the draw to work and grow in a company thats helping people be happier about life at work it might be time to become a MVer.
Role Summary:
Were looking for an eCommerce Support Specialist to join our team and support customers with custom swag catalogs and order-related inquiries. This role combines responsive customer service light technical support and basic eCommerce operations.
Key Responsibilities:
- Build and manage swag catalogs using tools like Shopify and Printful based on customer requests
- Respond to customer inquiries via email chat and ticketing systems regarding order status issues and updates
- Troubleshoot basic technical issues and escalate more complex cases to the appropriate teams
- Maintain clear records of customer interactions and requests
- Collaborate with internal teams to ensure smooth fulfillment and customer satisfaction
Qualifications:
Required Skills:
- Technical Abilities: High computer literacy and ability to learn new software quickly
- Customer Service Skills: Strong written communication and problem-solving skills with a customer-first mindset
- Attitude: A positive upbeat attitude with high energy and a friendly personality
Experience:
- Familiarity with eCommerce platforms (Shopify Printful or similar) is a bonus
- A keen eye for design graphic or fashion would be helpful
- We use Intercom for ticketing and Google Workspace for email. Familiarity with these systems or similar software is preferred
- Prior Customer Support Tech Support or eCommerce management experience is strongly preferred
Work Environment
At Motivosity our core values are Stay Young Serve Others and Love What You Do. We believe in hiring awesome people and treating them right.
Motivosity is recognized as being a Best Place to Work and is known and loved by not just our own friendly team but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game.
This position is a full-time in-person role onsite in Lehi Utah.
Perks of being a MVer:
- Changing the world by bringing happiness to work environments around the globe
- Health Insurance and HSA
- 401(k)
- Dental Insurance
- Vision Insurance
- Team activities
- On site gym
- Strong and positive work culture in an exciting startup space
Required Experience:
Unclear Seniority
Employment Type
Full-Time
