Customer Relations Officer (Part Time)
Customer Relations Officer (Part Time)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the job
To provide a positive and joyful shopping experience for all IKEA visitors and customers by practising fast efficient and easy buying customer relations processes.
Your assignment
- Follow and adhere to cash handling procedures to ensure the security of money handling.
- Contribute to the check-out action plan and take ownership for my part in its delivery.
- Manage the fulfillment of customers online orders and ensure all orders are complete accurate neatly packed and delivered to the correct address within IKEAs SLA.
- Tally articles and orders from the Merchandise Pick-Up (MPU) section.
- Create an Add-On sales order for customers who want to purchase delivery/ assembly/other services after checking out.
- Print and stick sticker labels onto all articles to be delivered correctly.
- Shrink wrap articles into individual groups and sort it by Transport Service Provider (TSP).
- Ensure timely daily handover to respective TSP and Home Delivery HD clears orders to be delivered to prepare space for new delivery.
- Support the fulfillment of customers offline orders and other tasks as and when required.
- Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery.
- To assist the supervisor in handling customer complaints positively and quickly. Listen to customers given feedback and pass it on to the manager.
- Working with the manager to identify solutions to resolve the root cause of customers returns.
- Using assigned levels of authorization to solve payment problems when they occur and recognize when there is a need to escalate an issue to someone with higher authorization.
Qualifications :
- Possesses work experience in customer handling.
- A good team player with good communication and interpersonal skills.
- Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times;
- Independent able to use and take personal initiatives to make considered decisions.
- Able to multitask and enjoy working in a fast-paced and future-oriented retail environment;
- Be passionate about customers and act to ensure a positive shopping experience;
- Willing to work on weekends shift hours and Public holidays.
Additional Information :
Please apply by DD-MMM-YYYY.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
