drjobs Customer Support Engineer (f/m/d)

Customer Support Engineer (f/m/d)

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1 Vacancy
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Job Location drjobs

Dresden - Germany

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists engineers data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Responsibilities:

  • Installation and start-up of new equipment or upgrades based at customer sites
  • Servicing of existing equipment and trouble shooting.
  • Follow and work according to documented Best Known methods.
  • Collaborating closely with the technical support team at KLA head quarter to resolve issues.
  • Documentation of the work performed.
  • Taking ownership of and leading projects at the customer sites.
  • Loyal appearance of the company towards the customer.
  • The Position is based primarily at Dresden/ Germany area with occasional travel within Germany and minor travel across Europe.

Qualifications:

  • Certified engineer or degree from advanced technical school or equivalent.
  • Very good written and verbal communication skills in English and German.
  • Hold a full drivers license for Germany.
  • Open for traveling within Germany and Europe.

Minimum Qualifications

Masters Level Degree or Bachelors Level Degree in electrical engineering mechatronics or in a similar field or holder of a Techniker or a Meister certificate.

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Employment Type

Full-Time

About Company

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