Customer Support Engineer (f/m/d)
Customer Support Engineer (f/m/d)
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Job Description
Company Overview
Group/Division
Job Description/Preferred Qualifications
As a Service Engineer for our process equipment you will be part of a versatile and dynamic team responsible for both maintaining system at optimal performance and occasionally assisting to install or upgrade new ones. This role requires a broad skill set and the ability to switch seamlessly between different service activities depending on project and customer needs.
You will work in multicultural environments and collaborate closely with a global network of technical experts. Your day-to-day tasks will demand adaptability flexibility and autonomy as well as strong troubleshooting skills to diagnose and resolve equipment issues efficiently.
In addition to technical expertise you must be confident in communicating directly with customers understanding their needs and ensuring their satisfaction throughout the process. You will be required to follow and work according to documented best known method and you will have to document the work you perform.
The position is based primarily at Dresden/ Germany area with travel within Germany and occasional travel across Europe.
Key competencies:
Adaptability & flexibility
Strong troubleshooting and problem-solving skills
Autonomy and initiative
Good interpersonal/communication skills
Ability to work in diverse multicultural team
Ability to work under pressure and work to project deadlines.
Willingness to travel internationally
Minimum Qualifications
- Certified engineer or degree from advanced technical school or equivalent.
- Panel of competencies in optical mechanic electronic lithography metrology and laser technology is preferable but not necessary.
- Very good written and verbal communication skills in English and German.
- Hold a full drivers license for Germany.
- Open for traveling within Germany and Europe.
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Employment Type
Full-Time
