Sr. Product Manager, Relay Central - Relay Product Insights
Sr. Product Manager, Relay Central - Relay Product Insights
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-07-2025
Job Description
At Amazon our vision is to become the most customer-centric company on earth. Achieving this goal requires ensuring we continue to work with carriers who are good actors and share this same vision. A key way we do this is through knowing and verifying our carriers their business and other relevant information.
The Relay Product Insights in Relay Product and Tech (RPT) team leverages Pendo a 3P tool to increase visibility of Carrier Driver and Operator behavior on product as well as enhance user experience and drive product adoption through various features including in-app communications engagement analytics user sentiment collection and guided workflows. RPI enables stakeholder teams to leverage Pendo functionality without extensive learning curves allowing tech teams to focus on their core mission of building features products and programs.
Key job responsibilities
RPI Senior PM sets strategy vision and determines product requirements for the various team initiatives. The PM is the functional Pendo SME and is responsible for assisting with application onboarding and feature socialization across stakeholder teams. The PM collaborates and participates in Pendos design partner programs betas and providing Amazon feedback on feature iterations to ensure they meet Amazons requirements.
Lead and manage the team of Digital Content Leads who act as Centre of Excellence to deliver Pendo capabilities and Operations across
End-to-end ownership of requirements gathering documentation planning and implementation of cost-effective solutions for Amazon transportation network
Communicate and collaborate cross-functionally across multiple teams in operations technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind
Creating and implementing data driven improvements to Amazons transportation network that deliver flexible and efficient products for our customers
Ability to deep dive and do root-cause analysis using data and create metrics-driven actionable and sustainable solutions for the future
Monitor KPIs across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technology
Career management and development of direct reports
- 3 years of team management experience
- 7 years of product or program management product marketing business development or technology experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience relying on analytics and data to cultivate deep customer empathy shape product decisions and track effectiveness of change
- Experience working with a cross-functional team across design operations and engineering team to meet high-reaching goals
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Relay Product Insights in Relay Product and Tech (RPT) team leverages Pendo a 3P tool to increase visibility of Carrier Driver and Operator behavior on product as well as enhance user experience and drive product adoption through various features including in-app communications engagement analytics user sentiment collection and guided workflows. RPI enables stakeholder teams to leverage Pendo functionality without extensive learning curves allowing tech teams to focus on their core mission of building features products and programs.
Key job responsibilities
RPI Senior PM sets strategy vision and determines product requirements for the various team initiatives. The PM is the functional Pendo SME and is responsible for assisting with application onboarding and feature socialization across stakeholder teams. The PM collaborates and participates in Pendos design partner programs betas and providing Amazon feedback on feature iterations to ensure they meet Amazons requirements.
Lead and manage the team of Digital Content Leads who act as Centre of Excellence to deliver Pendo capabilities and Operations across
End-to-end ownership of requirements gathering documentation planning and implementation of cost-effective solutions for Amazon transportation network
Communicate and collaborate cross-functionally across multiple teams in operations technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind
Creating and implementing data driven improvements to Amazons transportation network that deliver flexible and efficient products for our customers
Ability to deep dive and do root-cause analysis using data and create metrics-driven actionable and sustainable solutions for the future
Monitor KPIs across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technology
Career management and development of direct reports
- 3 years of team management experience
- 7 years of product or program management product marketing business development or technology experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience relying on analytics and data to cultivate deep customer empathy shape product decisions and track effectiveness of change
- Experience working with a cross-functional team across design operations and engineering team to meet high-reaching goals
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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