Project Management Specialist - Customer Service
Project Management Specialist - Customer Service
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Job Description
Primarily responsible for the ongoing task of general customer service including sample receiving and support of project management. The Customer Service Representative serves as our customers primary point of contact within the company.
- Applies GMP/GLP in all areas of responsibility as appropriate
- Demonstrates and promotes the company vision
- Routine use of computers primarily via spreadsheets and word processing software.
- Routine use of the Laboratory Information Management System (LIMS)
- Regular attendance and punctuality
- Advanced sample interpretation of clients analytical requirements and data entry into computer system by keeping up-to-date with technical center requirements
- Maintain client files
- Handling of incoming informational calls into department
- Read understand and carry out SOPs; follow all safety precautions and procedures
- Conducts all activities in a safe and efficient manner
- Performs other duties as assigned
Key Positions Functions:
- Sample Receiving (70%)
- Sample delivery and pickup (10%)
- General customer service to assist Customer Service Manager. (20%)
Qualifications :
- High school diploma required college degree highly preferred.
- Preferred prior sample management experience
- Valid Drivers License
- A high degree of computer literacy and familiarity with common applications such as Microsoft Word and Excel is required.
- Communicate effectively both orally and in writing; very strong organizational skills
- Position may require working off-site at client locations depending upon customer requirements and business tempo.
- General familiarity with overall laboratory services and various regulatory programs is essential to success.
- Detail oriented; work independently yet be part of the team; satisfactory technical skills including logical thinking and deductive reasoning
- Handle multiple priorities; professionalism; problem solving; handle medium stress level; organized thinking process; multitask; able to retain large amounts of information
Additional Information :
Position is full-time Monday - Friday 8am-5pm. Candidates currently living within a commutable distance of Cary NC are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
