Technical Account Manager (Wise Platform)
Technical Account Manager (Wise Platform)
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Job Description
As a Technical Account Manager (TAM) with Wise Platform youll play a key role in helping our partners grow and get the most out of our infrastructure setting the standard for technical excellence. Youll work closely with our partners technical teams as well as internal product account managers engineering and commercial stakeholders to ensure long-term success.
Your Mission
Act as the primary technical relationship owner for key Wise Platform partners after launch.
Deeply understand each partners integration and technical landscape to proactively support their ongoing needs.
Support partners successfully adopt latest updates to Wises technical integration through a change management process.
Own the post-integration technical relationship: Technical SLA adherence monitoring performance troubleshooting issues and ensuring best practices are followed.
Advocate for your partners internally by surfacing feedback and influencing product roadmaps.
Collaborate with Product Managers Engineers and Account Managers to drive improvements and resolve complex issues.
Work with partners to drive adoption to the latest technical specification.
Contribute to documentation tooling and scalable processes that improve the experience for all partners.
Support partner growth by identifying opportunities for new features and use cases.
Qualifications :
Youll Be a Great Fit If You
Are ideally a Singaporean Citizen
Are comfortable working with APIs webhooks logs and modern integration standards.
Have strong stakeholder management capabilities with ability to influence external technical decisions.
Can clearly explain technical topics to both engineers and non-technical stakeholders.
Have a strong sense of ownership and are proactive about solving problems.
Thrive in fast-moving environments and are excited by the scale and mission of Wise.
Make decisions and build conviction leveraging data insights.
Value transparency humility and a customer-first approach.
Possess specific technical competencies such as:
Proven experience in some coding or scripting language
Database querying
REST API and API ecosystem hands-on experience
Even better if you also:
Understand system architectures data flows and back-end fundamentals
Have experience troubleshooting back-end service issues including basic database experience (navigating production logs)
Are comfortable writing production level code
Proactively remain up to date with modern technology and system architectures
Additional Information :
Location: Singapore
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
