Patient Access Quality Coordinator & Educator
Patient Access Quality Coordinator & Educator
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1 Vacancy
Job Description
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Closing Date:
Type of Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical Dental and Vision plans available for qualifying staff and family
- Holiday Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting please contact Human Resources at .
Department:
ICE CORE PA Float
Departments Website:
Summary of Job Duties:
The Patient Access Quality Coordinator is responsible for operationalizing and maintaining departmental and/or organizational training programs for UAMS as well as researching and aligning educational resources with strategic focus areas of higher complexity and of a technical nature. In addition to planning and leading patient access training initiatives this individuals responsibilities also include the development and delivery of multi-media training materials and curricula monitoring quality and performance metrics keeping the Quality Assurance and Access Leadership apprised of results and using data to identify and develop targeted opportunities for staff development for the individual departmental and organizational-wide presentation while maintaining the training calendar and database. Responsible for assisting in the assessment of the quality performance of the UAMS Access teams who telephonically communicate with patients and providers. This role will monitor inbound and outbound calls to assess technical accuracy customer service performance and conformity to organizational policies and procedures. This position will perform routine audits on inbound and outbound calls and score calls according to a standard approach.
The Patient Access Quality Coordinator works with intermittent supervision and review; works problems involving departures from standard policies interpretations or procedures will be presented to management for review and direction on resolution. This position may role model and float to areas as necessary. This position is required to work a portion of their time in each function to maintain a strong updated working knowledge of each area.
The Patient Access Quality Coordinator will need flexibility in scheduling hours worked to meet staff learning needs. The position may require in-state traveling to provide training for all UAMS Health access which includes possible overnight stays. Position may be required to travel out of state for training and/or conferences required for this position.
Qualifications:
Minimum Qualifications:
Bachelors degree in Healthcare Adult Education Educational Leadership Communications Healthcare Administration or related field OR Four (4) years of related experience in progressive roles in place of a degree Plus One (1) year of experience in training teaching or business coaching; QA billing registration authorizations or schedule.
Excellent oral and written communication skills deadlines
Highly developed critical thinking problem-solving and decision-making skills
Demonstrated aptitude for quantitative analysis and attention to detail
Ability to simplify and communicate concepts to a variety of individuals
Ability to account for individual needs/learning styles when educating staff
Ability to engage and motivate staff members at all levels
Ability to develop curriculum instructor guides and training materials
Preferred Qualifications:
Two (2) years of experience working with EPIC Cadence in a large hospital Access Center environment or healthcare delivery system
Two (2) years of experience with medical terminology Epic systems or Patient Access training
CHAA or CHAM certification.
Formal classroom teaching experience
Proven success in developing curricula and training resources
Knowledge of regulatory policies and procedures concerning billing and collections
Quality Review experience
Additional Information:
Responsibilities:
Designs implements and leads training programs for patient access staff including new hire orientation and ongoing education across key operational areas.
Develops training materials collaborates with IT for e-learning solutions and trains staff on systems and tools.
Acts as a resource for policy guidance and identifies opportunities for training improvement and staff development.
Conducts quality audits to assess staff performance and registration accuracy documents deficiencies and recommends training.
Prepares detailed reports for leadership collaborates on improvement plans and ensures accurate record-keeping of audit outcomes and follow-up actions.
Completes tasks in the work queue following established expectations and policies.
Conducting quality audits to assess staff performance ensuring accuracy in registration processes documenting deficiencies and recommending training. Reporting on quality findings collaborating with leadership on improvement plans and maintaining accurate records of audit outcomes and follow-up actions.
Proactively identifying and resolving workflow issues addressing reported problems through email and ServiceNow in collaboration with users and stakeholders and providing targeted training to improve performance and support a collaborative solution-focused environment.
Other duties as assigned.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact for any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Frequent Physical Activity:
Occasional Physical Activity:
Benefits Eligible:
YesRequired Experience:
IC
Employment Type
Full-Time
