Claims Unit Manager
Claims Unit Manager
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$ 93400 - 147100
1 Vacancy
Job Description
JOB SUMMARY
The Claims Unit Manager is responsible for overseeing the adjustment and resolution of self-insured and self-administered casualty claims across multiple jurisdictions ensuring compliance with legal and organizational standards. This role manages a team of 36 claims professionals including adjusters assistants and administrative support personnel providing training guidance and performance oversight. The manager monitors caseloads to maintain appropriate balance based on jurisdictional requirements and the complexity of workers compensation and general liability claims ensuring high-quality timely and cost-effective claim outcomes.
CANDIDATE PROFILE
Education and Experience
Required
- Minimum of 5 years claims adjusting experience with advance knowledge of claims processing.
- Demonstrated experience providing technical guidance and direction including litigation case management training and support.
- Strong technical knowledge of civil laws and state workers compensation statutes.
Preferred
- Bachelors degree in risk management or claims
- Certification from various Claims seminars
CORE WORK ACTIVITIES
- Maintain primary responsibility for settlement decisions up to individual authority.
- Assign control and monitor staff investigations/dispositions to assure compliance with state laws/regulations and department policies and procedures.
- Monitor and approve benefit claims and expense payments to assure reasonableness accuracy and timeliness.
- Review unit transactions to assure proper procedure and prompt error corrections.
- Oversee and manage unit Service Call Program.
- Monitor and assess adequacy of reserves.
- Oversee and ensure the effective management of workers compensation (WC) and liability claims by adjusters in accordance with legal requirements and company policies. Key areas of focus include but are not limited to:
- Prompt investigation of claims including obtaining statements to determine liability and compensability.
- Evaluation of damages and payment of benefits as prescribed by law and/or Marriott policies and procedures.
- Collection of necessary documentation to support timely loss adjustment and oversight of settlement decisions within individual authority limits.
- Completion and monitoring of timely WC payments and required state filings.
- Management of WC medical treatment with the goal of minimizing disability including consultation with Occupational Health Services as needed.
- Oversight of litigation cases including coordination with outside attorneys and support for discovery trial preparation and legal strategy.
- Evaluation of claims for potential third-party liability or subrogation recovery.
- Partner with the Regional Director and Operations Managers to ensure effective communication coordination and issue resolution across key operational areas including:
- Notifying leadership of staff absences schedules and appointments.
- Informing of attorney vendor or other visits from external parties.
- Communicating updates on upcoming trials and their outcomes.
- Discussing significant incidents such as I.D. rapes deaths or outbreaks.
- Reporting personnel issues or concerns as they arise.
- Delivering monthly statistical reports within five days of receiving the data.
The salary range for this position is $93400 to $147100 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pre-tax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
