Front Desk Associate

Hotel:

Atrium SPIRIT where teamwork passion and appreciation ignite service excellence

Whats in it for you

The Atrium SPIRIT is a belief in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences work together to overcome challenges and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverage Medical dental and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay wellness programs tuition reimbursement and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atriums community service and volunteer programs.

FULL TIME $15.75 HR

3PM TO 11PM AND WEEKENDS

EXPERIENCE PREFERRED

Embassy Suites is located seven miles from Research Triangle Park and four miles from the Raleigh-Durham International Airport.

Minutes from:

Area Universities: Duke University NC Central University NC State University Shaw University University of NC Chapel-Hill

USA Baseball National Training Center.

At the Embassy Suites Raleigh is a busy full-service hotel featuring 273 all-suite rooms with a dynamic 29K square feet of meeting space. We pride ourselves on offering exceptional guest experiences with our complimentary made to order breakfast and evening reception on-site restaurant indoor pool and 24-hour fitness center. Join our team and be a part of the exceptional hospitality provided by our Atrium Associates.

At the Embassy Suites Raleigh we offer not just a job but a path to personal and professional growth. Come Grow with Us!

Benefits:

• Free Lunch!
• Monthly employee socials to honor all anniversaries birthdays employee of the month and manager of the quarter recognition.
• Positive team culture and opportunity for advancement.
• Monthly coffee with the GM free beverage item from caf provided.
• Discounted rates at Atrium properties.
• Benefits: Merit Increases Referral Bonus Paid Vacation/Sick time/holidays Health/401K Daily Pay option Tuition Reimbursements Management training Gym membership discounts Auto/Home Insurance and Pet Insurance to name a few.

At Atrium Hospitality we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in registering guests the Front Desk Agent is a source of knowledge for the guest for everything about the hotel its amenities and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections as well as taking steps to WOW people we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

This role plays an important part in our culture:

Service:

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is established
• You will assist guests with sending and receiving faxes packages and mail

Perseverance:

• Help to resolve problems through recovery when things arent quite right

Inclusion:

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all at every level of the organization.

Respect:

• You will value everyones contribution to the team and we will value your contribution as a key part of our success

Innovation:

• You will look for ways to become an expert on the local area being able to answer inquires pertaining to hotel services registration shopping dining and traveldirections

Teamwork:

• As needed fulfill all job responsibilities expected of Shuttle Driver and ConciergeAttendant
• Interact with hotel/resort staff in a professional manner assisting other departments with necessary information

What do we need from you to be successful in this role

• High school diploma or equivalent
• Customer service is our top priority consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long someone with the ability to pick up computer skills easily is necessary
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
• Hotels operate 24 hours a day 7 days a week. Our teams must be flexible with respect to working days early mornings evenings weekends and holidays.

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.

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