Customer Onboarding & Pricing Coordinator

At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.

Interested in joining us on our journey

The Customer Onboarding and Pricing Coordinator plays a vital role in delivering a seamless and positive onboarding experience for new customers while also supporting pricing execution across various sales channels. This position is responsible for guiding customers through the account setup process providing product and system education and managing key CRM tasks. In parallel the role supports the Sales Team by accurately entering updating and communicating pricing proposals and quotes. This dual-function role ensures customers are set up for success from day one fostering satisfaction retention and long-term partnerships.

Position

Customer Onboarding & Pricing Coordinator

Location

USA Louisville KY

How Youll Create Possibilities

Key Responsibilities:

Customer Onboarding

• Serve as the primary point of contact for new customers by initiating outreach through phone email and virtual meetings.

• Guide customers through the onboarding process including account setup required documentation and ordering procedures.

• Input sales opportunities and customer inquiries into Salesforce (CRM system).

• Connect Direct Property Management customers with pricing and quotes for Replace and Rehab projects.

• Grant access and provide training for ordering through CustomerNet.

• Respond to onboarding-related questions providing clear and helpful communication throughout the process.

• Monitor and track onboarding progress to ensure timely and successful transitions to active customers.

• Conduct follow-ups to assess satisfaction and proactively resolve any concerns.

• Maintain detailed records of customer onboarding milestones and communications in CRM.

Collaboration & Continuous Improvement

• Coordinate with Sales Trade Community Architecture (TCA) and Risk teams to address customer-specific needs and ensure a smooth transition.

• Support Area Sales Managers (ASMs) by preparing and sharing pricing quote PDFs.

• Participate in team meetings and training sessions to stay informed and identify areas for process enhancement.

• Collect feedback from customers and collaborate with internal stakeholders to improve onboarding and pricing workflows.

Pricing Support

• Accurately enter proposals and quotes into pricing systems on behalf of the Sales Team.

• Finalize proposals and convert them into deals once pricing negotiations are complete.

• Communicate finalized quote PDFs directly to customers.

• Update pricing proposals with model transitions and final production SKUs.

• Assist with setting up pricing structures and ties for Single-Family National accounts.

• Support Sales Teams in portfolio management activities.

• Stay current on evolving pricing tools including AI-based analytics to support Regional Area and National Account Managers in optimizing pricing strategies.

What Youll Bring to Our Team

Required Qualifications:

• High School Diploma or GED equivalent.

• Minimum of 3 years experience in a business customer service or sales support environment.

• Proven self-starter with a proactive approach and strong organizational skills.

• Excellent verbal and written communication abilities with a professional and customer-centric demeanor.

• Strong interpersonal skills with the ability to build rapport across teams and customer organizations.

• Ability to multitask prioritize and adapt in a fast-paced evolving environment.

• Proficiency in Microsoft Office (Outlook Excel Word PowerPoint) and multiple web-based platforms.

• Demonstrated team player with a flexible schedule to meet business demands.

• Internal applicants must be in good standing with regard to performance and attendance and have manager approval to apply.

Technical Requirements:

• Must have a quiet distraction-free work-from-home environment.

• Reliable high-speed internet connection (minimum 30 Mbps download speed via cable or fiber; dial-up satellite or hotspots not supported).

• Smartphone with Android OS or iPhone required for secure login authentication (not used for calls).

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an e-mail