Project Manager - Retailer Pricing solution
Project Manager - Retailer Pricing solution
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Job Description
Role Description:
You will be the privileged contact for one or multiple of our distributor customers. You will be responsible for the operational design of our clients deliverables to ensure their satisfaction.
You will advise suggest and discuss possible standard solutions with the sales teams and customers according to the needs expressed. You will act as a link between the sales teams and the technical/production teams.
Key Responsibilities:
- Ensure direct communication with the customer (telephone email) especially in the event of incidents also lead operational meetings with the customer understand their needs and requests.
- Design and ensure the implementation of the reports/insights of the distributor customers ensuring that the expected quality and delivery deadlines are respected.
- Implement and propose solutions according to specifications and technical possibilities
- Analyze and identify points reported by internal and external customers find the origin of problems in the event of unjustified data discrepancies incidents related to production or delivery.
- Recognize and escalate technical issues to the technical support team.
- Communicate effectively:
- with members of the operations team about specifications and solutions that can be offered to customers
- with members of the sales team especially on urgent requests to ensure customer satisfaction
- Cooperate with other teams (Sales Teams Technical Team Production Team Input Validation) to build together a solution that meets customer requirements and ensures production standards
- Support global/local projects by participating in the construction of reports / insights
- Ensure that process documentation is updated regularly and shared with the right people
Your profile:
- You are a confident and enthusiastic person able to manage and organize your workload independently and according to different priorities
- You have a masters degree (Supply Chain Engineering Economics Marketing Logistics etc.) or equivalent experience.
- You are fluent in French and English (oral and written).
- You have a good knowledge of the SQL language.
- You demonstrate a willingness to understand operational processes end-to-end and are able to translate business expectations into technical specifications.
- You have knowledge of the FMCG industry and an understanding of market data.
- You are able to build excellent relationships with internal and external stakeholders.
- You have a positive and results-oriented attitude.
- You have the ability to work effectively within a team in order to achieve the objectives set together.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
