Chef Concierge

The Chef Concierge is the orchestrator of seamless arrival departure and guest engagement experiences leading a dynamic team of Concierges Doormen Porters and Chauffeurs in delivering world-class emotionally resonant service.

Rooted in tradition yet attuned to the modern traveler the Chef Concierge ensures each guest feels deeply welcomed effortlessly cared for and confidently guided throughout their stay. As an ambassador of local culture and refined hospitality this role blends emotional intelligence operational mastery and intuitive service leadership.

With oversight of all Concierge operations including transportation tour curation and local partnerships the Chef Concierge plays a pivotal role in the guest journey from personalized pre-arrival planning to graceful farewells. This position also cultivates close collaboration with the Butler Lobby and Guest Relations teams to ensure every touchpoint meets or exceeds Forbes 5-Star LQA and Raffles brand standards.

Primary Responsibilities

Leads Concierge Guest Experience

• Oversees all guest-facing services within the Concierge domain from bespoke itineraries and luxury transportation to cultural immersions and personalized recommendations.
• Champions pre-arrival planning stay personalization and post-departure relationship-building ensuring an elegant and anticipatory guest journey.
• Personally engages with VIPs repeat guests and long-staying residents to curate meaningful high-touch moments.

Elevates Operational Standards

• Ensures the Concierge desk Doorman Porter teams and Chauffeur services execute all services with precision polish and emotional warmth.
• Upholds guest service rituals and Raffles heritage values across every arrival and departure experience.
• Oversees daily logistics transportation schedules staffing rotations and last-minute guest requests with calm and decisive leadership.

Drives Revenue and Experience Innovation

• Collaborates with Sales Butler and F&B teams to develop Concierge-led revenue streams including private tours cultural experiences and bespoke dining packages.
• Manages and negotiates vendor partnerships to optimize guest offerings while maintaining the highest quality and exclusivity.
• Promotes in-house and sister property experiences as part of a larger loyalty and lifestyle narrative.

Champions Team Development

• Recruits trains and mentors a high-performing multilingual Doorperson Porter and Concierge team skilled in emotional intelligence service etiquette and luxury fluency.
• Leads regular Forbes and LQA training as well as on-the-job coaching and immersive experience familiarization trips.
• Fosters a culture of proactive service collaboration and continuous improvement.

Upholds Quality and Safety

• Maintains operational readiness through regular inspections hygiene audits and guest feedback loops.
• Ensures guests receive the experience as detailed brand Standard Operation Procedure (SOP) Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards and aim to achieve the scores and goals set by management.
• Ensures strict compliance with Work Safety and Health (WSH) HACCP and data privacy protocols.
• Serves as a key escalation point for service recovery acting with empathy discretion and brand-aligned professionalism.

Qualifications :

Candidate Profile

Knowledge and Experience

• Diploma or Degree in Hospitality or Tourism Management.
• Minimum 10 years in luxury hospitality with at least 3 years in a leadership Concierge or Guest Services role.
• Proven experience in guest journey design local partnerships and team leadership.
• Deep knowledge of Singapores cultural dining retail and arts scene.
• Experience working in a Forbes 5-Star or LQA-audited hotel preferred.

Competencies

• Exceptional verbal and written communication; fluent in English (two or more additional languages an asset).
• Confident public presence with emotional intelligence and impeccable manners.
• Strategic thinker with ability to manage budgets forecasting and departmental performance.
• Calm intuitive and gracious in high-stress or high-touch scenarios.
• Skilled in property management systems CRM platforms and transportation logistics.
• Cultural sensitivity and adaptability to global clientele.
• Highly discreet trustworthy and aligned with luxury lifestyle expectations.

Additional Information :

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit Dental/Optical/Vacation Expenses/Childrens Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Remote Work :

No

Employment Type :

Full-time