GENERAL DUTIES
- To manage the Housekeeping Department in an efficient and most effective manner.
- To ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
RESPONSIBILITIES AND MEANS
- Assist to interview select evaluate terminate and motivate Housekeeping staff.
- Assist in control of guestrooms & public areas supplies.
- Initiate special cleaning assignments and ensure that they carried out according to plan.
- Inspect and ensure that all guestrooms are kept clean according to standards established.
- Spot check on vacant & occupied rooms. Compile chart to ensure all rooms are checked within a month.
- Assist in control of guestrooms & public areas supplies.
- Ensure that all equipment & machines issued are returned in good condition.
- Report any irregularities and give suggestions for improvements to the Executive Housekeeper.
- To carry out monthly meeting for supervisors.
- Oversee training of all new staff and refresher course for existing personnel. Prepare training programmes.
- Maintain safety by adhering to safety policies and be responsible to report accidents immediately.
- Proceed with caution when walking on slippery floors.
- Ensure proper safety instructions are given before operating any equipment.
ADMINISTRATIVE RESPONSIBILITIES
- Maintain records on labour costs overtime sick leave staff absenteeism appraisals inventories special cleaning room inspection Lost & Found items and room assignments.
- Check daily operational reports - Supervisor Room Attendants and Amenities.
TECHNICAL RESPONSIBILITIES
- Ensure Room Attendants cleaning quota linen count and missing items are accurate.
- To familiarise with all security & emergency procedures.
- Ensure that staff rosters are economical with all areas covered.
- Plans and organises regular departmental training for all staff especially new staff paying particular attention to courtesy efficiency service standards grooming diplomacy and actual job knowledge
COMMERCIAL RESPONSIBILITIES
- Check all rooms blocked for VIP arrival / in-house / long-stay guests.
- To be committed to working with staff clients suppliers and the community in conserving natural resources and preserving the quality of the environment in which we operate
RELATIONS
- Reports directly to the General Manager.
- Communicate with all other departments effectively.
- Have a good relationship with all colleagues.
- Ensure communication with subordinates.
REPLACEMENT AND TEMPORARY MISSION
- Perform any other duties as assigned by General Manager
Remote Work :
No
Employment Type :
Full-time