Reservation and Groups Sales Coordinator
Reservation and Groups Sales Coordinator
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Job Description
As a Reservations and Groups Sales Coordinator at Novotel London Greenwich you will be responsible for handling all group enquiries and reservations managing the booking process from initial enquiry through to final details. You will maximise revenue opportunities by converting leads upselling services and ensuring an outstanding guest experience in line with Accor brand standards.
Key Responsibilities:
Reservations & Group Sales:
- Manage group bookings (10 rooms) including leisure corporate tour operators and event-related enquiries.
- Handle individual and group reservation enquiries via phone email and booking platforms.
- Maintain accurate records of bookings and communicate with relevant departments (Front Office F&B Housekeeping).
- Prepare group contracts proformas and invoices as required.
- Upsell hotel services and packages to maximise revenue.
Sales & Client Relations:
- Build and maintain strong relationships with corporate clients travel agents and event planners.
- Participate in site inspections client meetings and familiarisation trips.
- Respond promptly to all requests and provide timely follow-up to secure bookings.
- Collaborate with the sales and events team to cross-sell and support hotel promotions.
Revenue & Reporting:
- Monitor availability and work in line with revenue management strategies.
- Support with forecasting and reporting on group business trends and performance.
- Maintain up-to-date knowledge of the local market competitors and pricing strategies.
Qualifications :
- Previous experience in a reservations sales or groups coordination role within hospitality.
- Strong communication and negotiation skills with a customer-first mindset.
- Proficient in Opera (PMS) or similar booking/reservation systems.
- Detail-oriented with strong organisational and multitasking skills.
- Ability to work under pressure in a fast-paced environment.
- A passion for hospitality and delivering exceptional guest experiences.
Additional Information :
We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us.
In return for your commitment we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition we will provide you with hotel discounts and benefits worldwide.
Creates a culture which is service focused positive and driven to succeed open to change and creative in approach.
Excellent communicator with well-developed stakeholder management skills (internal and external)
Exceptionally organised with the ability to efficiently prioritise manners.
Ability to remain calm when under pressure.
Ability to work a flexible roster including mornings evenings weekends and public holidays
We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.
If you feel you are the right candidate please click apply now! Wed love to hear from you!
One more thing
By working at Novotel London Greenwich you will be part of the Accor network a worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
