Front Office Manager
Front Office Manager
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Job Description
Your Mission:
As our Front Office Manager youre not just managing a desk youre managing first impressions. Youll lead the front office operation with enthusiasm and purpose ensuring your team delivers warm welcomes smooth stays and genuine connections.
Youll be hands-on visible and inspirational fostering a culture of service accountability and fun.
What the Role Looks Like:
Guest Journey & Experience
- Deliver service excellence throughout the guest journey pre-arrival to post-checkout.
- Manage day-to-day front office operations (including Night Team).
- Handle complaints with confidence and empathy using feedback as a tool to grow.
- Lead TrustYou and other guest feedback platforms championing a proactive response culture.
- Promote the ALL Loyalty Programme and upselling across services.
Team Leadership
- Inspire train and support your team from recruitment to daily motivation.
- Lead by example on shift setting the tone for the guest experience.
- Ensure all team members understand brand standards and deliver consistently.
- Conduct regular performance check-ins support STIP targets and encourage development.
Operations & Commercial Control
- Manage reservations walk-ins room allocations and overbooking situations smartly.
- Ensure all cash handling reporting and billing procedures are accurate and secure.
- Collaborate daily with housekeeping maintenance and Chill#08 to ensure smooth operations.
- Monitor local events (O2 ExCeL etc.) and adjust plans to maximise revenue and service delivery.
Qualifications :
- Previous experience in a front office leadership role
- Strong system knowledge Opera Cloud or similar PMS is a bonus.
- A team motivator who communicates with clarity and care.
- Calm under pressure and solutions-focused especially in guest-facing challenges.
- A natural host confident approachable and hospitality-minded.
- Able to work shifts weekends and holidays as part of a rotating leadership schedule.
Additional Information :
Whats in It for You
- Salary: 35469 per annum
- Bonus: Up to 10% annual performance bonus
- Accor Heartist Benefits worldwide hotel discounts & perks
- Career development via Accor Academy & your own L&D plan.
- Access to staff recognition wellbeing programmes and team events
Sound like you
Hit apply and join the Ibis Canning Town family. Whether youre looking to grow or bring your energy to a new role wed love to hear from you.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
