Front Office Manager
Front Office Manager
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Job Description
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Contract - Permanent/Full Time
As our Front Office Manager you
- Represent the hotel with professionalism warmth and efficiency at all times.
- Ensure all guest needs comfort and satisfaction are prioritized and addressed promptly.
- Maintain a strong presence in the lobby and front desk area all the times.
- Recruit train schedule and develop the Front Office Night and Day team & Reservations.
- Ensure departmental policies and procedures are understood and consistently followed.
- Collaborate with Housekeeping Maintenance Food and Beverage Finance and other departments to ensure seamless operations and guest satisfaction.
- Maintain vigilance with regard to security fraud and safety.
- Oversee all front office procedures including check-in/out billing cashiering and night audit.
- Ensure accurate and timely reporting of financial and operational KPIs.
- Maintain clear and effective communication with your team and other departments.
- Chair regular department meetings and contribute to hotel leadership discussions.
- Promote a positive and inclusive work environment.
- Work closely with the Talent & Culture department to ensure compliance with HR procedures and standards.
- Handle key reservation issues and guest queries when escalated.
- Oversee the Reservations team to ensure accurate timely bookings and maximize room occupancy.
Qualifications :
- Minimum experience of 2 years in Front Office Department is essential.
- Motivational & Team Building abilities.
- Excellent verbal & written communication skills.
- Prioritising tasks efficiently.
- Attention to details.
- Well organized.
- Full Flexible working between Monday to Sunday.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
