Delivery Coordinator
Delivery Coordinator
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Job Description
Why You Should Join us at Hyundai ofMuskoka!
We offer competitive compensation agreatbenefits package includingHealth & DentalBenefitswithLife InsuranceandLTD coverage and a Group PensionPlanwithmatching employer contribution.
If youre enthusiastic motivated andpassionate about customer service and the automotive business we would like tohear from you.
TheDelivery Coordinator will serve as the final face and liaison of the vehiclepurchase process. They are responsible for ensuring a smooth and exceptionalexperience for customers taking delivery of their new or pre-owned role involves coordinating vehicle readiness performing finalinspections and reviewing vehicle features and paperwork with customers.
About Us:
Hyundai of Muskoka is part of Performance AutoGroup which is a leading automotive groupwhosepurpose is to bethe preferred automotive group by fostering fair and respectful relationshipsthat positively impact our team customers partners and communities.Our core valuesas an organization are the principles we were built on that guide us today:
GreatExperience:Every customer is entitled to a great experience
Integrity:We arehonest and transparent in our actions
Diversity:We arestronger through the inclusion of people brands and ideas
Innovation:Wepassionately embrace opportunities for new and continuous improvements
Empowerment:Weencourage and support our people in taking initiative
Giving Back:Wepositively impact the communities in which we live work and raise families
Hereswhat youll deliver:
Customer Handover and Orientation:
- Conduct detailed walkthroughs to explain vehicle features safety systems and in-car technology.
- Assist customers with setting up Bluetooth infotainment systems connected services and apps.
Documentation and Paperwork:
- Ensure all ownership licensing and finance documents are accurate and completed.
- Obtain necessary customer signatures and file documents appropriately.
- Work closely with finance licensing and administrative departments.
Customer Experience:
- Provide a welcoming stress-free delivery experience for all customers.
- Assist in coordinating customer shuttle service and test drives as available.
- Maintain ongoing communication and support for the customer base of previous sales consultants to ensure continuity and trust.
- Proactively manage relationships to encourage repeat business referrals and positive CSI (Customer Satisfaction Index) scores.
Inventory and Vehicle Readiness:
- Track incoming vehicles and prepare delivery units in coordination with detailing and service teams.
Process Improvement and Product Knowledge
- Stay up to date with all vehicle models trim levels features and software updates.
- Identify opportunities to streamline the delivery process and enhance the customer experience.
- Contribute ideas for improving efficiency communication and customer engagement.
What you need tosucceed:
High School Diploma or GED
OMVIC Certification in first two weeks on the job drivers license and good driving record
1-3 years administrative experience and experience using MS Officeor G-suite platforms
Customer service skills and excellent phone skills
Able to meet deadlines and work well under pressure in afast-paced environment.
Strong time management and organizational skills.
Excellent interpersonal skills and a genuine interest in peopleand helping others with tact and diplomacy.
Strong verbal and written communication skills.
A positive attitude and desire to grow and improve; aresults-oriented mindset to succeed
Able to work flexible hours including Saturdays
Enthusiasm for automobiles and experience in the automotiveindustry preferred.
Whatsin it for you
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health dental and vision insurance as well as a Group RSP
- Disability critical illness and life insurance for the unexpected
- Our Employee and Family Assistance Plan (EFAP) for you and your familys wellness
- Discount on vehicles service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities
Job Type:Full-time permanent
Performance Auto Group is a leading automotive company in SouthernOntario with over 2000 employees 23 brands and 44 locations in Huntsville BramptonBrantford Bolton Grimsby Mississauga Oakville Orangeville St. Catharinesand Toronto. Performance Auto Group also includes AutoPlanet Direct Ontarioslargest indoor used car showroom.
We thank all applicants; however only thosecontacted for an interview will be considered. Please apply through Indeed oremail . Accommodations willbe provided throughout the selection process as requested. For any inquiriesplease email us.
Required Experience:
IC
Employment Type
Full-Time
