Sr. Business Consultant â Client Account Management
Sr. Business Consultant â Client Account Management
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing
The Strategy team for Client Account Management is accountable for the overall Strategy development through benchmarking creation and maintain of CAM Strategy Roadmap and execution. As a Sr. Business Consultant Client Account Management you will play a key role in creating and maintaining CAMs overall Strategy and assist in execution against this strategy. You are accountable to successfully manage and sustain transformational changes within Client Account Management through change management tools and methodologies in order to deliver on CAMs vision and achieve the desired employee adoption behavioral changes and technology changes required to achieve benefit realization. The Sr. Business Consultant Client Account Management also works closely with cross functional teams to ensure proper infrastructure privacy and technical requirements are met. May lead projects related to the development and implementation of new and revised policies procedures and standards. Provide technical guidance and professional advice to more junior specialists. This role is a senior position within the CAM P&CM team and requires a hands on approach to solving problems planning and managing change related to all aspects of client experience and operational improvement initiatives.
At CIBC we enable the work environment most optimal for you to thrive in your role.Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.
How Youll Succeed
- Strategy Development: Lead the end-to-end strategic planning process for CAM coordinating with senior leaders to refresh the strategy and develop communications.
- Strategic Research: Proactively research what is happening in the industry including trends in technology the regulatory environment and financial institutions
- Relationship Management: You build strong relationships internally and externally. You understand views of various stakeholders and facilitate problem solving to find the best solution for our clients employees and stakeholders
- Strong Communication: Create easy-to-understand presentation narratives from complex source materials. Apply strong ability to communicate effectively with senior executives and team members across CIBC
- Business Management: Support business management accountabilities covering both planned and ad-hoc activities such as: reporting and tracking of management reporting and KPIs; and organizing and supporting extended leadership meetings offsites and team communication activities
- You embrace and champion change: Youll continuously evolve your thinking and the way you work in order to deliver your best Improving Process Efficiency - Identify develop and implement routine operational process enhancements to increase the efficiency of the department.
- Your influence makes an impact: You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard
- Team Player & Leadership: Provide thought leadership and guidance to your peers stakeholders and working team members.
Who You Are
- You are a bold and accountable leader. You have experience developing and implementing strategic team goals.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate and help others see what is in the data in an impactful way. Contact center data understanding is an asset
- You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making.
- You act like an owner. You thrive when youre empowered to take the lead go above and beyond and deliver results
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define whats possible
- You love to learn. Youre passionate about growing your knowledge and you know that there is no limit to what you can achieve
- Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-CC East 12th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Business Effectiveness Business Implementation Communication Data Reporting Decision Making Metrics Analysis Process Improvements Reporting and Analysis Statistical AnalysisRequired Experience:
Senior IC
Employment Type
Full-Time
