ICT Service Desk Officer
ICT Service Desk Officer
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Job Description
- Progress with purpose at one of Australias largest health care providers
- Get ahead with salary packaging benefits and professional development in a supportive team environment
- Permanent full time opportunity
- Visa sponsorship available for the right candidate
- Competitive salary package up to $85000 inclusive of superannuation
- Location: Sydney
About the role
The position of the ICT Service Desk Officer will be the first point of contact for any enquires for both internal and external users. It is expected that this role will deal with all Calvary streams Public and Private Hospitals Aged Care and Community Services and ensure systems supported by National ICT suit the needs of each service. Each Business Stream and Site will vary on the services they provide e.g. Maternity Mental Health Rehab ICU etc. therefore the understanding of Health Care Business Processes needs to be broad.
Key Responsibilities
- Provide first line support for any information technology issues and problems
- Provide assistance by phone face to face and using a ticket management system.
- Triage initial call and allocate to appropriate technical or application specialist
- Create internal and external user documentation and assist end users with issue resolutions
- Set-up active directory user accounts exchange mailboxes and distribution group emails
- Apply appropriate security rights for application and reports
- Participate in Calvary Change Control process and ensure all changes carried out in regards to National Systems have both Technical and End User documentation
- Assist with the testing process for Calvary applications
What you bring
- Relevant tertiary qualifications in Information Technology
- 3 years experience working in an ICT Service Desk with application troubleshooting/problem solving skills
- Demonstrated experience in operating in a fast-paced environment with the ability to prioritise and escalate tasks as required
- Excellent organisational and time management skills
- Highly proficient in the use of Microsoft Office suite applications
- Strong customer service focus with strong communication and interpersonal skills
Desirable:
- Previous IT experience within Private or Public health care sector
- Experience with clinical and/or hospital-related technologies
- Experience using the following tools/applications :
- JIRA Service Desk
- Citrix
- Active Directory
- Windows environment
- ITIL Foundation v3 or v4
- NFP salary packaging benefits discounted health insurance and gym memberships
- Paid parental leave
- Training development pathways and career opportunities
- Flexible hours that make sense for you
- As part of the application process you will be required to complete pre-employment checks which may include but is not limited to reference checks work rights criminal history check NDIS/WWCC/WWVP checks and a health evaluation to ensure suitability for the role
- You will be required to provide evidence of immunisation as required for your role
Required Experience:
Unclear Seniority
Employment Type
Full-Time
