Reservation Agent
Reservation Agent
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Job Description
Location
Dallas Hotel
The Omni Dallas Hotel in the center of the revitalized downtown Dallas is connected via sky bridge to the Dallas Convention Center and close to restaurants shops entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards placing it on the forefront of environmental awareness and conservation in the city.
The Omni Dallas Hotels associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Dallas Hotel may be your perfect match.
Job Description
Meticulously manage and oversee the Group Reservations process.
Responsibilities
- Accurate input of Reservations into system.
- Input Reservations within specified time periods.
- Maximize potential room revenue by following specified selling guidelines.
- Maintain Group History Tracking forms
- Set up group routing
- Ensure that rooming lists are free of duplicates
- Respond to guest calls in a timely manner
- Attend Pre Convention meetings as necessary
- Property-wide departmental interaction.
- Raise the awareness of inventory issues
- Knowledge of hotel services and events.
- Ensure an efficient and professional working environment with open communication.
- All convention resumes are audited prior to groups arrival.
Qualifications
- Respond to clients in a timely manner
- Actively communicate with internal team members to ensure guest satisfaction
- Ability to identify areas that require attention without always being directed to do so.
Working Environment
- Prolonged sitting at a desk
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Unclear Seniority
Employment Type
Unclear
