Property Claims Representative

Who are we

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers property-and-casualty insurance needs in the Midwestern Northwestern and Southwestern United States. Known as The Relationship Company we define success as a measure of the relationships weve built over time. In everything that we do we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. Thats the power of nice. At Western National nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you

Western National is seeking a Property Claims Representative to join our team!

The individual in this role will investigate evaluate negotiate and resolve multi-line insurance claims. This individual will interact with policyholders claimants and agents and will maintain regular contact with employees across the organization to handle various claims working to ensure a positive customer experience.

What are the responsibilities and opportunities of this role

• Supports the ongoing implementation of the core business attributes of empowerment accountability and connectiveness.
• Handles moderate-to-high complexity claims within settlement authority.
• Ensures customer service excellence.
• Investigates and reviews policy forms facts and documents related to claims to make appropriate decisions on claims resolution.
• Recognizes claim files exposures and escalates appropriately.
• Establishes and reviews proper reserves for each claim based upon thorough investigation evaluation and experience maintaining appropriate reports to ensure current status of claims are clearly documented at all times.
• Consistently acts according to our customer experience standards by responding quickly maintaining a positive attitude building rapport demonstrating empathy managing the customers expectations using the proper communication channel for the situation and taking ownership to ensure the customers issue is resolved.
• Provides direction to outside resources.

What are the must-have qualifications for a candidate

• Strong claims processing and case management experience.
• Demonstrated knowledge of industry practices standards and claims concepts.
• Strong analytical and critical thinking skills.
• Proficient oral and written communication skills.
• Strong organizational and time management skills.
• Ability to multitask.
• Proficient use of various core systems office and computer equipment and software packages.
• Ability to travel to home office when appropriate.

What will our ideal candidate have

• Prior claims processing experience.
• Bachelors degree in business or related field; experience in lieu of degree acceptable.
• Related certification is strongly preferred (AIC or AINS).

Compensation overview

The targeted hiring range for this role is $58000 - $79750 annually. However the base pay offered may vary depending on the job-related knowledge skills credentials and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as The Relationship Company and caring for our employees is part of that relationship commitment. We value connectiveness empowerment and accountability and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal) Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition the Group is consistently recognized as a Wards 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package including:

• Medical insurance plan options and other standard employee benefits including dental insurance vision benefits life insurance disability insurance and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program including onsite fitness studio
• Paid Time Off including holiday vacation and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment which includes a variety of hybrid and remote work arrangements designed to balance individual job department and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.