Senior Technical Support Engineer

Your Title : Senior Technical Support Engineer

Job Location : Poland - Krakow Poland - Remote

Our Department : Transporeon

In the role of Senior Technical Support Engineer you will be pivotal in offering advanced technical support analyzing system functionalities and leading the resolution of complex customer issues. This position requires a proactive approach to system monitoring enhancements and the ability to guide improvements across our platform and customer processes.

Key Responsibilities:

• Diagnose and resolve advanced technical inquiries including system malfunctions software glitches and performance bottlenecks;

• Conduct continuous monitoring of the Transporeon platform addressing any incidents or operational challenges as they arise;

• Implement minor system modifications or adjustments to meet existing customer needs;

• Efficiently allocate cases to specialized teams when beyond the scope of general support ensuring follow-through to resolution;

• Serve as a mentor to new team members sharing knowledge and contributing to product strategy discussions;

• Proactively support and update legacy systems identifying opportunities for process and platform enhancements;

• Independently manage crisis situations or escalations providing solutions with minimal supervision;

• Develop expertise in specific Transporeon modules or processes becoming a go-to specialist within the team.

Requirements:

• Previous experience in a technical support role (3 years) mandatory particularly in a logistics or supply chain management environment is highly desirable;

• Great communication skills through various channels (email phone tickets);

• Proficiency in web-based application configurations including HTTP SOAP REST and FTP protocols;

• Strong technical skills with proficiency in SQL XML XSL JSON CSV and MS Office;

• Excellent problem-solving abilities and a strong customer service orientation;

• Ability to work independently as well as part of a team with effective communication skills;

• Fluent in English (C1 level);

• A bachelors degree in computer science Information Technology or a related field is preferred.

About Trimble

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning modeling connectivity and data analytics enable customers to improve productivity quality safety and sustainability. From purpose-built products to enterprise lifecycle solutions Trimble software hardware and services are transforming a broad range of industries such as agriculture construction geospatial and transportation and logistics.

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