Lead- SAP & Application Support
Lead- SAP & Application Support
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Job Description
Purpose: To facilitate optimal performance security and compliance of SAP S/4 HANA and peripheral systems manage upgrades disaster recovery drills and cost control while enhancing user experience and supporting strategic business objectives.
Principal Accountabilities
Systems and Infrastructure Management - Ensure continuous availability and performance of SAP S/4 HANA and peripheral systems by developing and implementing a robust Business Continuity Plan (BCP). Manage SAP system upgrades to the latest version with zero disruption to end users ensuring a seamless transition. Proactively monitor system health identify potential issues and implement preventive measures.
Strengthening Security Systems -Ensure compliance with relevant regulations and industry standards in SAP system operations and data handling. Maintain a secure environment for SAP S/4 HANA and peripheral systems implementing necessary security measures and protocols. Document and monitor data flow between peripheral systems and SAP S/4 HANA ensuring smooth and secure transmission. Conduct regular audits and assessments to identify vulnerabilities and mitigate risks. Conduct Disaster Recovery (DR) drills biannually for all peripheral systems to assess and enhance readiness for potential disruptions.
Business support & Query resolution -Foster collaboration with stakeholders including Marketing CRM Sales CFO Regional Heads etc. to understand their needs and feedback on SAP usage. Provide support in issue resolution in case of escalations. Develop and maintain a SAP Roadmap plan in consultation with relevant stakeholders to align system development with business objectives. Establish metrics and KPIs to measure SAP performance and user satisfaction. Redesigning processes to align with business requirements. Providing input for analytics and dashboard creation as per the business needs integrating SAP with Tableau Data Lake etc. to enable access to required data.
Enhancements and Cost Optimization- Plan the budget for the IT team in collaboration with the IT Lead. Lead SAP module enhancements and solution implementations to optimize quality and cost-effectiveness. Identify opportunities for process digitization and oversee the implementation of digitization initiatives to streamline operations. Optimize SAP resources on AWS to prevent cost overrun while maintaining performance and scalability. Optimize SAP licensing usage and manage user onboarding/offboarding processes to control costs.
Continuous Improvements - Drive continuous improvement initiatives within the SAP environment identifying areas for optimization and enhancement. Explore and evaluate new technologies and solutions such as the SAP real estate intelligence module preparing business cases for their implementation where applicable. Conduct surveys and feedback sessions to gauge satisfaction levels with SAP among stakeholders using insights to drive improvement efforts. Establish metrics and KPIs to measure SAP performance and user satisfaction.
People Management - Assist guide and monitor team members in their day-to-day affairs. Set performance expectations review team performance and provide constructive feedback. Motivate team members for better performance. Address the teams issues or grievances.
Required Experience:
Manager
Employment Type
Full Time
