SDE-2, Customer Engineering
SDE-2, Customer Engineering
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Job Description
Who we are:
Ziniers No-Code Customization field service automation platform empowers field service organizations with the combined power of humans and technology to keep our world up and running.
No two field service organizations are alike
From the IT ecosystem you connect with to the workflows executed in the field your business requirements are unique. And in the fast-paced world of field service those requirements can change rapidly. And thats exactly why you need Zinier.
ZiniApps solve challenges across the entire lifecycle of field work. Off-the-shelf functional but also customizable to meet specific use cases ZiniApps cover the most meaningful jobs to be done in field service installation and maintenance.
We are a global team headquartered in Silicon Valley with leading investors including Wipro Telmex Black & Veatch NCR Toshiba and Qualcomm Ventures LLC.
What were looking for:
Role Overview
We are looking for engineers to join our Customer Engineering team focused on a low-code platform. This role is tailored for engineers who love debugging diving deep into JavaScript code query optimization customer-facing problem-solving and automating the regular tasks.
Key Responsibilities
Debugging & Development
- Investigate and resolve customer-reported issues in a JavaScript JSON low-code environment. Identifying fixing bugs and implementing enhancements to improve product performance reliability and usability.
- Understand and trace workflow execution paths analyze payloads and isolate breaking logic.
- Be flexible to support customers worldwide.
- Creating and maintaining documentation related to program development logic coding testing and changes.
- Implementing limited design changes or enhancements to improve performance address obsolescence or meet new requirements.
- Creating and maintaining documentation related to program development logic coding testing and changes. Identifying opportunities to improve existing processes and procedures related to product sustenance.
Cross-Team Collaboration
- Partner with customer success and solution/engineering teams to triage and close issues faster.
- Provide feedback from field operations to improve product robustness.
- Participate in postmortems and continuous improvement cycles.
- Ability to drive outcomes and meet delivery milestones while coordinating across multiple teams and managing interdependencies.
Required Skills:
- 3 years in Solution Development or Engineering roles.
- Strong grasp of JavaScript JSON handling and API interactions.
- Knowledge of SQL and ability to debug query bottlenecks.
- Familiarity with observability stacks (Grafana Loki Tempo)
- Knowledge of AWS is required (although not a deal breaker)
Desirable Skills:
- Exposure to the Field Service Management domain or working in products that have workflows debugging algorithms related to scheduling or work done on backend systems is an added advantage.
Why Join Us
- Unique opportunity to form a front-facing layer that not only is the front-line to customer deployments but also has the ability to work closely with Solution Architects and others to influence Product blueprints.
- Work across the full tech stack from debugging backend services(Java spring boot) to exploring front-end interfaces built with React and extending into mobile UI development.
- Build internal tools fix production issues and contribute to engineering stability all while learning from experienced platform product and solution engineers.
- Be part of a high-impact team that bridges engineering and customer experience where your work helps improve both product quality and customer trust.
- Join a company that values learning ownership and long-term growth.
Employment Type
Full-Time
