Student Financial Management Specialist
Student Financial Management Specialist
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1 Vacancy
Job Description
Minimum Hiring Qualifications:
Bachelors degree and one year of experience; or combination of education and related experience.
Preferred Hiring Qualifications:
Preference will be given to applicants with customer service experience.
Financial Aid and student accounts experience is preferred but not required.
Working knowledge of Banner and Microsoft Office (Excel Word) is a plus.
Excellent written and verbal communication skills.
Student Financial Management Specialist
Student Financial Management Center
Dunwoody Campus
We are looking for a Student Financial Management Specialist to serve in Student Financial Management Center at our Dunwoody campus. The specialist is primarily responsible for providing excellent in-person and telephone customer service within a high-volume environment to students parents and the university community about financial aid student account processes. This position is also responsible for assisting with outreach efforts to help support enrollment and retention objectives.
WHAT MAKES THE STUDENT FINANCIAL MANAGEMENT CENTER A GREAT PLACE
A flexible work environment
Generous benefits including health dental vision tuition assistance retirement etc.
A knowledge-sharing organization that works collaboratively with a variety of partners.
Professional development opportunity and mentorship
A rapidly growing center within an academic setting
Duties Include:
Provides information to students parents colleagues and the university community regarding financial aid and student accounts via phone and in-person in accordance with federal state Board of Regents and institutional regulations. Investigates and provides solutions regarding financial aid and student account customer issues.
Assists in awarding financial aid according to program regulations such as HOPE and direct student loans. Reviews the accuracy of financial aid applications and verifies application information with supporting documentation.
Collects money owed to the University using telephone and mail collection techniques to meet enrollment and retention objectives set by management. Evaluates financial circumstances to determine appropriate student account payment options.
Assist with community outreach efforts including conducting calling campaigns as well as conducting financial management workshops and orientation presentations to students parents and other University staff and other key groups.
Counsel students on a variety of enrollment management issues to include all aspects from orientation to enrollment and after including but not limited to admissions registration and academic records.
A completed GSU application cover letter and resume are required to be considered.
Finalist candidates will need to submit names and contact information for three professional references.
Required Experience:
Unclear Seniority
Employment Type
Student
