Sales/Marketing Contact Center Supervisor
Sales/Marketing Contact Center Supervisor
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1 Vacancy
Job Description
We Put the World on Vacation
Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Sales/Marketing Contact Center Supervisor Call Transfer is accountable for all aspects of leading a team of sales/marketing contact center agents. They are responsible for maintaining sales integrity driving production and ensuring team development and coaching where necessary.
How Youll Shine:
Responsibilities include but are not limited to:
Supervise all aspects of sales staff to ensure the sales processes are being followed. Provide coaching feedback and direction to sales/marketing executives regarding all aspects of sales process. (50%)
Document coaching sessions and sales statistics for performance and performance management processes including listening to calls to provide coaching opportunities and supporting their team. (30%)
Lead all aspects of associate life cycle including hiring motivating and terminating where necessary to enforce department performance standards sales processes and integrity controls. (15%)
Participate in meetings with necessary partners and leadership to drive culture of the contact center for associates (5%)
Work Schedule:
- Weekday shifts (MondayFriday) follow a later schedule ending around 11:00 PM
- Weekend coverage until 8:00 PM (not necessarily both days)
- Hybrid work option
- Emphasis on work-life balance
- Only candidates from the Orlando FL area (or within 50 miles) will be considered at this time
What Youll Bring
Education
High School Diploma or equivalent required.
Knowledge and skills
Leadership Knowledge
Sales skills understand and drive sales environment. Positively manage culture of production on a daily basis.
Contact center experience or sales environment experience required.
Technical Skills
Microsoft Office products
Job experience
Three (3) years experience in contact center environment
One (1) year experience with sales or product marketing
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
How Youll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.
Required Experience:
Manager
Employment Type
Full-Time
