German Speaker Customer Success Officer
German Speaker Customer Success Officer
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Success Officer
Location: Cyprus Limassol
Work model: on site
Employment type: Full-time
Remuneration: Base salary quarterly Bonuses depending on experience.
DUTIES AND RESPONSIBILITIES:
- Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
- Answer emails assist with opening of client accounts amend existing accounts maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide support and troubleshooting on Libertex and MT4 Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high-level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
- Assist with other duties as needed from time to time
REQUIREMENTS:
- Native or fluent in German (C1 level) with strong proficiency in both written and spoken communication as well as English fluency (B2).
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts from 09:00 to 18:00 10:00 to 19:00 and 12:00 to 21:00
BENEFITS:
- 24 working days annual leave
- Comprehensive Global Medical Insurance Plan with coverage for the employee and their immediate family from day one
- Udemy Business unlimited membership
- Company discount card with access to various goods and services
- Corporate events and team-building activities
- Professional and personal development opportunities in a fast-growing environment
Employment Type
Full Time
Key Skills
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