Chief of Staff, Growth
Chief of Staff, Growth
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Job Description
Primary Purpose
The Chief of Staff Growth (Vice President Growth Strategy & Operations) will lead the core business functions that support how we grow. This role is responsible for building and running the structure behind our revenue strategy including analytics & insights B2B marketing growth operations and go-to-market planning. This leader will help us sharpen our commercial strategy improve how we execute and make sure the right teams have the right tools insights and support to grow effectively.
This position reports to the Chief Development Officer and partners closely with leaders in Sales Account Management Product Finance and Marketing. The ideal candidate is a builder who can turn strategy into process set priorities and lead a team of directors to deliver outcomes that move the business forward.
This Hybrid role requires in-person work at our Newton MA headquarters.
Bright Horizons is trusted by families and employers around the world for high-quality child care and early education back-up care and workplace education. We partner with some of the worlds best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.
Essential Functions/Responsibilities
Analytics and Market Insights
- Oversee the sales forecasting process in partnership with Sales Finance and Product
- Lead a team responsible for pipeline analytics win/loss reviews and performance diagnostics to inform territory strategy and GTM decisions
- Drive strategic market segmentation (industry geography buying behavior)
- Manage competitor intelligence and prospect Voice of Customer (VoC) programs
- Own preparation of key materials for Growth QBRs and executive-level reviews
B2B Marketing
- Oversee B2B marketing strategy and execution across digital events and broker channels
- Lead a team that develops and maintains sales collateral pitchbooks and broker engagement tools
- Manage proposal development process in collaboration with Sales and Product
- Ensure alignment of messaging with commercial strategy and field feedback
Growth Operations
- Oversee sales enablement tools CRM management and sales project management
- Coordinate with Sales Engineering on complex deal structuring and solution support
- Collaborate with Sales on quota design incentive alignment and field team processes
Growth Operating Model
- Drive the commercial operating cadence (Growth QBRs pipeline reviews strategic planning cycles)
- Lead strategic growth planning calendar and ensure alignment of goals KPIs and progress tracking
- Lead development of pricing and packaging frameworks for all products and sales channels
- Partner with Product and Sales to create compelling market-aligned commercial offers
- Analyze pricing performance and optimize monetization strategy across customer segments
- Develop executive dashboards and reports on key revenue-driving initiatives
What Success Looks Like
- Revenue strategy and operations are streamlined well-structured and delivering impact
- Marketing analytics and pricing functions are tightly aligned with growth goals
- Sales and account teams feel better supported and more effective
- Key metrics forecasts and insights drive informed decisions across the org
- Growth initiatives are clearly owned managed and executed on schedule
Minimum Qualifications
- Bachelors Degree Related discipline such as business - Required
- 10 years of experience in growth operations strategy sales analytics finance or marketing - Required
Additional Job Requirements
Professional Qualification
- Proven track record of building centralizing and leading high-performing growth organizations with a focus on professionalism accountability and scale
- Deep expertise across growth functions and channels with an ability to translate strategy into execution and cross-functional results
- Strong aptitude for uncovering market opportunities and accelerating penetration through targeted multi-channel strategies
- Demonstrated success implementing growth-enabling technologies and tools to streamline operations and improve performance
- Ability to operate in complex matrixed organizations with diverse services and input levels; skilled at pivoting between strategic thinking and operational execution
- Strong business acumen and a track record of accelerating growth via multiple support tools processes analytics and services.
Leadership Capabilities
- Proven ability to act strategically while driving execution aligning initiatives with enterprise goals and adjusting plans to optimize outcomes
- Strong executive presence and business acumen; skilled at translating strategy into clear actionable plans across complex initiatives
- Deep experience working in collaborative relationship-driven cultures and navigating cross-functional dynamics with senior leadership
- Recognizes and cultivates individual strengths to build high-performing engaged teams
- Holds self and others accountable for delivering results even when faced with difficult decisions or competing priorities
- Effectively influences and persuades in matrixed environments by building trust clarity and shared purpose
- Customer-obsessed mindset both internally and externally with a disciplined process-oriented approach to operational excellence
- Continuously identifies and applies best practices balancing short-term performance with long-term impact
Benefits:
Bright Horizons offers the following benefits for this position subject to applicable eligibility requirements:
- Medical dental and vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
Life at Bright Horizons:
Our people are the heart of our company. Because were as committed to our own employees as we are to the children families and clients we serve our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.
Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race color religion sex age disability sexual orientation veteran status national origin genetic information or any other characteristic protected under federal state or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process please contact the recruitment helpdesk at or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Employment Type
Full-Time
