Technical Service Manager
Technical Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position
A leading independently owned document imaging dealer is currently seeking a Technical Service Manager for our office in Orange CA.
Essential Job Duties
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Oversee mechanical network and managed IT technicians
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Coordinate field shop and dispatch activities within the branch
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Maintain profitability aligned with industry benchmarks
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Focus on high levels of customer retention award-winning service and budget management
Qualifications
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5 years of experience in the copier/printer repair industry
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Prior experience managing 10 service employees
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Minimum 3 years of experience in a management or supervisory role
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Demonstrated ability to recruit motivate and train technical staff
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Ability to evaluate operational costs and establish work assignment benchmarks
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Strong start-to-finish management skills
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Ability to be fair and hold team members accountable for revenue and cost targets
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Self-starter with strong problem-solving skills
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Ability to set compensation structures aligned with industry standards
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Ability to implement processes and procedures that enhance efficiency and profitability while maintaining high customer service standards
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Capable of managing approximately 30 technical staff and holding them accountable for territory integrity response times daily call completion and outstanding service metrics
Employment Type
Full Time
