Staff Software Product Operations Manager
Staff Software Product Operations Manager
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$ 138800 - 208200
1 Vacancy
Job Description
The Staff Software Product Operations Manager reports to the VP of Software Product Management and serves as a strategic and operational partner to Illuminas Software Technical Product Management and Software Marketing teams. This role ensures alignment execution and operational excellence across our software product lifecycle from customer persona and problem definition roadmap building software delivery and customer adoption. You will lead initiatives that improve visibility accountability and efficiency across software product planning and delivery processes. You own a key force multiplying role raising both the floor and the ceiling of what our Product Managers are empowered and equipped to do.
Key Responsibilities
Drive Operational Rhythm of the Business
Annual Planning: Support long-range roadmap and investment alignment across the software portfolio grounded in customer value market trends and business targets.
Quarterly Reviews: Coordinate structured quarterly business reviews focused on roadmap progress product performance and resource allocation against strategic goals.
Weekly Business Tracking: Establish and maintain a consistent weekly rhythm for tracking key software business metrics including usage adoption performance reliability customer satisfaction and commercial impact.
Product Performance Metrics: Define and maintain dashboards that measure success across customer engagement revenue contribution and operational health of software products.
Standardize Software Go-to-Market and Development Processes
Product Manage the Product Manager experience - the system you build and maintain empowers a large product management team to do consistent high-quality work in several specialty areas.
Define implement and continuously optimize scalable frameworks and tools to support software product planning and execution.
Standardize processes for customer segmentation persona alignment value hypothesis documentation pricing strategy integration and lifecycle management.
Build systems to integrate customer insights and field feedback into development planning.
Own the evaluation selection deployment training and adoption of software product operations tooling (e.g. road mapping tools launch trackers feedback systems).
Create Visibility Across Software Programs
Build and maintain dashboards reports and KPIs that enable software product leaders to make informed decisions.
Partner closely with Analytics Finance Sales and Commercial teams to connect long-range planning with day-to-day software execution.
Ensure visibility into product usage adoption trends customer satisfaction and business impact.
Facilitate Strategic Alignment
Continuously audit and improve the processes and artifacts that connect software product managers product marketers engineering leads and business unit stakeholders and customers.
Help teams stay aligned on annual goals customer value hypotheses roadmap commitments and financial performance.
Champion Continuous Improvement
Identify bottlenecks or gaps in the market segmentation persona mapping customer understanding product planning and launch communication lifecycle.
Lead cross-functional retrospectives root cause analyses and implementation of operational improvements.
Manage the software product operations toolchain including the evaluation rollout and enablement of process and platform improvements focused on a smart and aggressive adoption of AI tools to benefit team product managers and customers.
Minimum Qualifications
7 years of experience in Product Operations Product Management or Program Management roles within SaaS enterprise software or regulated software environments.
Proven ability to operate effectively in a matrixed fast-paced organization with multiple stakeholders.
Strong experience using tools like Jira Confluence Aha! Tableau and/or Salesforce.
Ability to define and track metrics such as ARR impact roadmap progress launch consistency and customer adoption.
Preferred Qualifications
Experience in the genomics healthcare or regulated software (e.g. IVDR HIPAA) domains.
Familiarity with usage-based pricing models and customer-centric persona frameworks.
Experience working with AI/ML-powered SaaS or bioinformatics software is a plus.
Why Join Us
Youll play a highly leveraged role improving how Illumina builds positions and delivers its next-generation software offerings. Join a team thats defining how software enables sequencing at scale unlocks a deeper biology and ultimately how we improve lives through software and AI.
#LI-HYBRID
We are a company deeply rooted in belonging promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation Illumina has always prioritized openness collaboration and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay regardless of gender ethnicity or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences increase cultural awareness and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy military or veteran status citizenship status and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local state and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local state and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process please contact To learn more visit: The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
Required Experience:
Manager
Employment Type
Full-Time
