Technical Support Specialist
Technical Support Specialist
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a skilled Technical Support Specialist to join our team.
The successful candidate will be responsible for delivering exceptional customer service and technical support across a range of communication services. This will involve installing and repairing services resolving technical issues and providing education to customers on product usage and maintenance.
Responsibilities:
- Demonstrate a strong work ethic and commitment to delivering high-quality results
- Apply critical thinking and technical skills to resolve complex technical issues
- Install and repair services using equipment such as modems fiber optic cables routers switches ONTs and MDUs
- Collaborate with dispatch and foreman teams to prioritize tasks and manage resources effectively
- Provide excellent customer service and education on product usage setup and maintenance
- Maintain accurate records of inventory equipment and materials used for installations and repairs
Requirements: - High school diploma or equivalent required; associate degree in a technical field or relevant experience preferred
- Valid drivers license and clean driving record required
- Telecom and network data certifications preferred but not required
Benefits:
- Competitive salary and comprehensive benefits package
- Opportunities for career advancement and professional growth
- On-site training program to ensure technicians are well-prepared for their responsibilities
Employment Type
Full Time
Key Skills
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