IT Help Desk Technician Level I
IT Help Desk Technician Level I
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Job Description
Job Description:
Location: 555 N Bourne Cir Farmington UT 84025
Employment Type:Full Time
Pay Range:$22.00 - $27.00 per hour
(Onsite will travel between Farmington Millcreek and Downtown SLC)
The application window is expected to close on July 16 2025
This position will primarily support Schomp dealerships in Utah.
At Schomp our Corporate positions provide valued support to our dealerships and customers. We are looking for top talent ready to join our forward-thinking high volume dynamic organization.
We encourage our team members to be their best we celebrate our success and we strive to exceed customer expectations. If you are looking for an amazing team of hard working and fun individuals apply now!
Why Schomp:
Full suite of insurance - medical dental vision and life
Pet insurance you read that right insurance for your furry or not so furry friends
401(k) with company match
Paid Time off - Vacation sick and holidays
Short term and long term disability
Accident insurance
On site Gym/ Gym reimbursement
Employee Assistance program - counseling financial and legal advice
Commitment to your career and professional development
The best part of automotive: Employees are eligible for discounts on vehicles parts and service
Responsibilities:
Basic understanding of networking fundamentals (e.g. IP addressing DNS DHCP etc.)
Familiarity with Level 1 support tasks including but not limited to:
Imaging and deploying hardware (laptops desktops printers)
Troubleshooting Windows and Mac OS issues
Managing user accounts and permissions
Assisting with mobile device management
Supporting basic AV setups for meetings
Handling ticketing system requests and documenting resolutions
Prioritize respond to and resolve IT-related issues promptly ensuring high customer satisfaction. Log and track all support requests in the ticketing system.
Provide first-level technical support to end-users via phone email or in-person including new employee IT orientation.
Diagnose and troubleshoot hardware software and network problems.
Guide users through step-by-step solutions for technical issues.
Escalate unresolved issues to higher-level support teams or vendors as necessary.
Perform routine maintenance on IT systems and infrastructure.
Install configure and update software and hardware as required.
Requirements:
High School Diploma or equivalent work experience.
2 years Desktop Support/Helpdesk Technician experience preferred.
Excellent communication and listening skills required.
Research and troubleshooting skills.
Must possess and maintain a valid driver license.
Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Schomp Automotive Group is an Equal Opportunity Employer
The compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location experience and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses Paid Time Off policy region- specific benefits.
If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process please contact us by sending an email to or contact .
Required Experience:
IC
Employment Type
Full-Time
