drjobs Software Support Manager

Software Support Manager

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1 Vacancy
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Job Location drjobs

Austin - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Storable is looking for a Software Support Manager to provide strategic leadership coaching and operational expertise to the NewBook product support team ensuring the delivery of exceptional service that consistently exceeds customer expectations. You will oversee and manage large-scale inter-company projects driving alignment and successful execution across multiple teams and stakeholders

Key Responsibilities:

  • Manage the day-to-day performance of the US based product support team to continue to deliver best-in-class service within KPI parameters
  • Develop short and long-term strategic plans for the department with a focus on delivering internal efficiency scalability and process improvement.
  • Analyze manage and report on the performance of individual and team activity to improve efficiency
  • Identify and respond to staff training needs and opportunities
  • Triage customer service queries resolve customer grievances and implement remediate procedures to ensure a high quality of service
  • Lead and execute department projects as required

Required Qualifications:

  • Proven leadership capability and experience leading customer support teams;
  • Demonstrated ability to develop and execute a team strategy focused on growth and scale
  • Exceptional customer service and team engagement skills with a focus on delivering excellent service outcomes and satisfaction;
  • Previous experience in leading coaching and influencing a positive and supportive team culture:
  • Previous experience within a call center or a Travel and Tourism environment would be highly desirable.
  • Be an excellent communicator with the ability to thrive in a tight deadline-driven environment
  • Strong analytical and problem solving skills
  • Ability to think and execute at both strategic and operational levels
  • Demonstrated self-motivation and self-discipline to work effectively in a fast-paced environment
  • Excellent written and oral communication skillsProficient in: Microsoft applications (bonus points for in-depth knowledge of Excel) Google Applications task management software (bonus points for Asana)
  • In-depth knowledge of: SalesForce

All applicants must be currently authorized to work in the United States on a full-time basis.

Storable is a fully distributed company but is currently only registered for employment in certain states. To be eligible for employment you must reside in the following states: AL AZ CA CO CT FL GA ID IL IN IA KS LA MD MA MI MN MO MS NC NE NJ NV NY OH OK OR PA SC TN TX UT VA WA WI WY.

About Us:

At Storable were redefining property management for specialty real estate. Tailored for the self-storage marine and RV & camping industries we seamlessly integrate management software with marketplace listings websites CRM insurance payments and more. Dedicated to empowering owners and operators Storable helps you win more every day. Explore our platform solutions at .

At the heart of Storable is our Win More culture which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before.

Benefits and Perks:

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities please consider the following:

- Official Communication: All genuine communication from Storable will come from official email addresses ending in @. Be cautious of any communication that doesnt match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives its a red flag.
- Verification: If youre uncertain about the legitimacy of any job offer or communication claiming to be from Storable please contact our HR department directly at for verification.

Your security and trust are paramount to us. If you suspect youve been contacted by someone falsely claiming to be from Storable or using our companys name for any dubious purpose please immediately report the incident to


Required Experience:

Manager

Employment Type

Full Time

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