Bilingual Care Specialist
Bilingual Care Specialist
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Job Description
Hi were Oscar. Were hiring a Bilingual Care Specialist to join our Member Escalations team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.
About the role
You will work to solve complex issues or concerns impacting our providers and the members they serve. You will act as a subject matter expert for Member and Provider Services. You are a liaison between production teams and optimization/strategy teams. You will assist with internal questions and training support and communicate with our Members and Providers. You contribute to the tracking and reporting of network issues and are a key contributor to our knowledge management system. You are responsible for ensuring workflows are complete and up to date while also managing a queue of assigned cases.
You will report to the Member Escalations Operations Manager.
Work Location:
This is a remote role. You must reside in one of the following states: Alabama Arizona Colorado Florida Georgia Illinois Iowa Kansas Kentucky Maine Maryland Massachusetts Michigan Minnesota Missouri Nevada New Hampshire New Mexico New York North Carolina Ohio Oregon Pennsylvania Rhode Island South Carolina Tennessee Texas Utah Vermont Virginia or Washington D.C. Note this list of states is subject to change.
Pay Transparency:
The set rate for this role is $22.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
Responsibilities
- Handle inbound and outbound calls secure messages and/or email communications with members or providers
- Manage queue work and and assigned caseload through efficient dashboard management
- Identify investigate and resolve issues within determined SLAs
- Collaborate with colleagues Experts and Leads to identify trends and roadblocks
- Utilize internal tools and resources seamlessly
- Effectively communicates findings and resolutions with providers and internal departments
- Support Member and Provider Services Representatives with complex issues workflows and training
- Escalate updates or incorrect information in the internal knowledge management system for Member and Provider Services
- Partner with production teams across the LifeCycles to improve the member and provider experience
- Compliance with all applicable laws and regulations
- Other duties as assigned
Qualifications
- 1 years in customer support/healthcare/tech or related field
- Spanish language fluency (reading writing speaking)
- 1 years of claims experience
- 6 months previous work experience in a fast-paced environment
- 6 months strong quantitative or analytical skills focused on proactively identifying or solving problems
- 6 months of provider experience
- High school diploma or GED
Bonus Points
- Bachelors degree
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. Were on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts within the base pay set forth above are determined by factors including your relevant skills education and experience. Full-time employees are eligible for benefits including: medical dental and vision benefits 11 paid holidays paid sick time paid parental leave 401(k) plan participation life and disability insurance and paid wellness time and reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known.
Artificial Intelligence (AI) Guidelines: Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at Oscar.
California Residents: For information about our collection use and disclosure of applicants personal information as well as applicants rights over their personal information please see our Notice to Job Applicants.
Required Experience:
Unclear Seniority
Employment Type
Hourly
