Application Support Analyst, GFT - Halifax
Application Support Analyst, GFT - Halifax
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Job Description
Job Summary
Job Description
What is the Opportunity
Are you a talented creative and results-driven professional who thrives on delivering high-performing applications Come join us!
Global Functions Technology (GFT) is part of RBCs Technology and Operations division. GFTs impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk Finance HR CAO Audit Legal Compliance Financial Crime Capital Markets Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.
We are looking for a highly motivated Production Support Analyst to coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data. Applies complete knowledge skills and practices to perform assignments.
What will you do
- Monitor and investigate JCL Batch job executions troubleshoot failures and ensure timely resolutions to maintain smoot operations.
- Ensuring the documentation and tracking of all shift turnover issues.
- Contributing to job scheduling and report distribution as well as data center standards development and enforcement.
- Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution.
What do you need to succeed
Must have:
- Willing to take a business focused holistic approach to delivering operations
- Excellent communication skills (written and verbal)
- Displays a sense of ownership and exhibits flexibility resilience and resourcefulness
- Experience with the incident and problem management lifecycles
- Experience with SQL & Unix environments
Nice-to-have:
- ITIL Framework
- Experience with monitoring and logging technologies such as Dynatrace Prometheus Grafana Zabbix ELK Splunk etc.
- IT Systems Operations Experience
- Working experience with ServiceNow or comparable IT Service Management toolsets
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions
- Work in a dynamic collaborative progressive and high-performing team
- Flexible work/life balance options
- Opportunities to take on progressively greater accountabilities by doing challenging work
- Opportunities to building close relationships with clients in other teams and platforms
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Job Skills
Computer Operations Customer Service Enterprise Application Delivery Group Problem Solving Information Technology (IT) Infrastructure Information Technology Infrastructure Library (ITIL) Interpersonal Relationships ITSM Job Control Language (JCL) Python (Programming Language) SRE Observability Standard Operating Procedure (SOP) Structured Query Language (SQL) System and Console Operations System Applications Systems Software UnixAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Required Experience:
IC
Employment Type
Full-Time
