Administration and Client Services Operations Specialist
Administration and Client Services Operations Specialist
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Job Description
Overview:
Affinity Customer Service is an exciting division that includes streamlining workflows and providing excellent customer service that meets or exceeds our customers expectations. Were looking for an individual who is flexible positive and ideal candidate is a self-starter who enjoys a fast-paced environment thrives on problem solving and is a multi-tasker. In this role you would mentor and develop talent in others while responsible for daily production.
Responsibilities include but not limited to:
Train on research or perform the highest complexity contract and plan administration tasks within stated quality and turnaround time standards or performance guarantees (PGs).
Work direct team to complete all tasks within tight deadlines according to PGs billing schedules and established Client procedures. This includes managing team coverage.
Collaborate with internal resources and/or clients to resolve discrepancies. Then analyze what is discovered to create efficiencies and/or permanent go forward solutions. This includes delivering strategic and innovative ideas that streamline our processes.
Be an active owner participant or subject matter expert (SME) for projects or tasks which have a significant impact to the team. This would also include new hire training and mentorship updating or creating documentation and other duties.
Assist with the development and regular delivery of reportable metrics.
Qualifications:
Organization planning skilling and ability to prioritize competing tasks. Pivot as needed.
Strong attention to detail to ensure accuracy in creating system records researching problems and performing detailed calculations and QA of transactions.
Communicate effectively by adapting to your audience actively listen and applying those skills both verbally and in written documentation.
Ability to apply good judgment and think critically.
Take pride and ownership in everything you do.
Basic math skills to calculate premium determine paid to dates coverage amounts etc.
Strong customer focus; internal and external customers.
Ability to work effectively and be productive both individually and in a team environment.
Professionalism combined with ability to remain resilient and recover quickly from setbacks.
Champions the success of others.
Be a leader of change by developing new ideas processes or procedures.
Willingness to help others and be cross trained in other departments.
Reliable and flexible to work overtime when needed.
Having an in-depth understanding the ACS Employer Market including their systems and the products they offer is preferred.
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If youre in a commutable distance (90 minutes) youll join us 1 day each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.
The estimated base pay range for this job is:
Pay may vary depending on job-related factors and individual experience skills knowledge etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial we understand that attracting top talent means offering more than just a job it means providing a rewarding and fulfilling career. As a valued member of our high-performing team we want you to connect with your work your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth well-being and work-life balance including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax recharge and spend time doing whats important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securians flexible leave programs allow time off from work for parental leave caregiver leave for family members bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securians 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings with a target of 5 percent. The amount is based on company results compared to goals related to earnings sales and service.
Health insurance: From the first day of employment associates and their eligible family members including spouses domestic partners and children are eligible for medical dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events volunteer paid time off a dollar-for-dollar matching gift program and more we encourage you to support organizations important to you.
Associate Resource Groups: Build connections be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securians benefits please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases the plan document dictates coverage and provisions.
Securian Financial Group Inc. does not discriminate based on race color religion national origin sex gender gender identity sexual orientation age marital or familial status pregnancy disability genetic information political affiliation veteran status status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs please contact us by email at by telephone (voice) or 711 (Relay/TTY).
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
