ERP Systems Specialist

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being fostering self-sufficiency and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

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The position also coordinates with managers technical staff and contracted staff to trouble shoot and correct system errors. This position will participate in the configuration testing implementation and training of the NEW BCC. Will also create spreadsheets write proposals procedural manuals and routine reports. Serving as a liaison between the Division Information Resources Management (IRM) and the software provider at all levels.

Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.

• Coordinates with managers technical staff and contracted staff to troubleshoot and correct system errors and schedule system development enhancement testing and implementation; initiates program maintenance requests and provides data requirements to technical staff throughout the design and programming phases of a project.
• Trains staff/system users in various systems and enhancements/modifications to the system and programs; certifies competency of those trained and determines those aspects of the information system that will be accessible to staff/customers.
• Coordinates oversees and participates in the testing of new/modified computer program enhancements by creating test data analyzing the systems action and determining critical system performance to ensure applications meet user needs.
• Recommends and maintains information system education and training programs to include guidelines manuals and similar documentation.
• Provides liaison between technical staff contractors vendors and agency staff and informs users regarding system operations problems changes corrections enhancements and new features.
• May supervise technical support staff.
• Assists in maintaining security for the information system by assigning user security codes restrictions and accessibility of information to authorized users.

JOB REQUIREMENTS for ERP Systems Specialist
Applicants must have education training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in information system functional support which includes planning for informational needs to initiate system changes; developing user operational and program documentation; coordinating overseeing and participating in the testing of new/modified computer program enhancements by creating test data analyzing the systems actions and determining critical system performance to ensure applications meet user needs.
2. Knowledge of presenting training or education courses.
3. Knowledge of database management concepts and systems development lifecycle methodology.
4. Knowledge of conducting information systems needs and requirements analysis.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to ourJob Seeker Resources.

DHSS does not provide employment-based sponsorship.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicableterms and conditions of employment in accordance with Title 29 Chapter 59 and Title 19 Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Criminal background check:A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

As a condition of hire you must possess a valid drivers license (not suspended revoked or cancelled or disqualified from driving).

To learn more about the comprehensive benefit package please visit our website at Process

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