Associate Program Manager - Practice Set
Associate Program Manager - Practice Set
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1 Vacancy
Job Description
Our Opportunity:
Chewys mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy the Chewy Health team is focused on re-defining how vets and pet parents care for their pets and are on a multi-year journey to build a set of new pet parent and veterinarian facing services delivered via our Practice Hub platform making it easier to keep pets of all shapes and sizes leading healthy happy lives.
As part of this mission Chewy Health is currently seeking an experienced individual to fill ourAssociate Program Managerposition to join our Healthcare Services team based in Plantation FL.This role plays a critical part in ourChewy Veterinary Care (CVC) Facilities Team ensuring facilities are fully equipped compliant and operational before transitioning to the launch team.
The ideal candidate is a detail-oriented organized and adaptable project coordinator with experience in facility setup vendor management and operational readiness.
What Youll Do:
- Oversee and execute final practice setup from construction handoff to operational launch readiness.
- Drive projects to the defined timeline without sacrificing the quality of the implementation
- Coordinate equipment delivery installation and operational testing in alignment with facility plans and launch timelines.
- Partner with vendors and contractors to ensure timely and accurate execution of installation schedules.
- Aid clinics during implementation and post-launch including troubleshooting and triaging issues internally
- Ensure adherence to established budgets timelines and quality standards.
- Collaborate closely with cross-functional teams to ensure seamless practice activation and limited post-launch support.
- Identify systematic defects and recommend process improvement on products and services to increase project delivery and efficiency to improve customer satisfaction/loyalty
- Collaborate with Product Managers to work on assigned projects independently
- Create and maintain SOPs for onboarding or implementation
What Youll Need:
- 3 years of proven leadership experience in a supervisory or managerial role.
- Familiarity with medical equipment installations and veterinary workflows.
- Demonstrated ability to manage multiple projects with a high level of detail and organization.
- Strong initiative adaptability and ability to work independently in a dynamic environment.
- Proficiency in Microsoft Office Suite and comfort learning new systems and tools.
- Strong oral and written communication skills
- Track record of delivering results in a fast-paced environment
- Able to manage time efficiently meet personal goals and work effectively with Stakeholders partners and vendors.
- Willingness to travel up to 75% as needed.
- Ability to lift up to 50 lbs. and perform physical tasks such as standing squatting kneeling and carrying equipment.
Bonus:
- Experience in veterinary or pharmaceutical industry
- Experience in facilities coordination preferably in veterinary practice setup or a related environment.
- Ability to read and interpret architectural floor plans.
Required Experience:
Manager
Employment Type
Full Time
