Senior Collection Representative
Senior Collection Representative
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$ 10000 - 500000
1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Senior Collection RepresentativeWhat does an Outstanding Senior Collection Representative do at Fiserv
As a Senior Collection Representative you will recover early-stage high-balance merchant accounts receivables for leading financial institutions. You will manage a dedicated queue of 100-200 accounts typically ranging from $10000 to $500000 in balances and 30 days delinquent.
What you will do:
- First-Party Collections
- Conduct manual skip tracing to locate customers and gather necessary information for follow-up.
- Maintain accurate documentation and organization of account activities.
- Provide excellent customer service while effectively addressing client inquiries and concerns.
- Establish rapport with merchants to overcome objections and secure payment of the debt.
- Document all discussions and actions in a tracking system or database.
What You Will Need:
- High School Diploma or equivalent.
- Minimum three years experience in a collection environment.
- Experience in collecting high balance B2B accounts.
- Knowledge of applicable laws related to the debt collection industry.
- Experience with computer systems and database management.
- Strong work history with a proven record of job stability
What Would Be Great to Have:
- Previous experience in bank collections credit card collections mortgage collections medical collections or commercial collections.
- Ability to negotiate repayment plans effectively.
- Strong problem-solving skills to resolve billing issues.
- Proficiency in MS Office
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Senior IC
Employment Type
Full-Time
