ADRC Options and Resource Specialist
ADRC Options and Resource Specialist
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Job Description
Job Description:
Easterseals NH is currently seeking an energetic knowledgeable flexible individual to join our team and ADRC (Aging and Disability Resource Center) formerly known as ServiceLink Program. ARDCs mission is to provide unbiased and person-centered education advocacy assistance and supported referrals to help NH residents retain their dignity quality of life and highest level of independence within their specialize in supporting individuals living with disabilities and those who are age 55 and ADRC helps individuals access and make connections to long term support and services access family caregiver information and supports explore options and understand and access Medicare and Medicaid.
In this role you will be responsible for implementing a person-centered approach to understand the needs of individuals in order to assist in the development of resource options and planning for long term support services providing guidance and referral information to callers on community resources agencies and organizations available as possible solutions to the needs of the caller and assisting individuals in understanding and applying for State and Federal programs.
Responsibilities:
- Provides information on and referral to community resources which may meet the needs of the contact/client.
- Performs an assessment of the contact/callers situation/needs and provides the contact/caller with assistance in referrals to long-term supports and services through telephone contacts walks-ins emails home visits/community settings and multi-media.
- Provides information and education on long term support services to individuals in hospitals rehab facilities and/or nursing homes as mandated by the contract.
- Completes eligibility screening and provides information to assist individuals in understanding and applying for State and Federal program.
- Completes documentation on all contacts using assigned database following all protocols/processes as mandated by the contract and in compliance with InformUSA.
- Complete follow-ups on contacts following InformUSA protocols and contract requirements.
- Comply with completion of reporting requirements mandated by the ADRC contract.
- Provide Medicare information and counseling to Medicare beneficiaries especially during the Medicare Annual Enrollment Period.
- Attends meetings as mandated by contract or required by State.
- Assists with general office support including by not limited to answering phones assisting walk-ins and other office tasks as needed.
- Obtain all mandatory certification as required by the contract which includes the InformUSA (Alliance for Information and Referral Certification (AIRS)); State Health Insurance Assistance Program (SHIP) Counselor within six (6) months to one (1) year of hire.
- Perform additional duties as requested.
Qualifications:
Bachelors Degree in Social Work Education Human Services Sociology Cultural Anthropology or Behavioral Science OR
Eight (8) years experience working directly with programs supporting the elderly or disabled population in lieu of degree Basic knowledge of community long-term care support services forthe elderly and disabled population OR
Combination of education and experience totaling eight (8) years.
Basic knowledge of community services such as home health agencies assisted livings nursing homes and hospitals.
Basic knowledge of State and Federal program such as Medicaid and Medicare.
Strong oral written and interpersonal skills.
Valid drivers license and reliable transportation.
Analytical and problem-solving ability.
Comfortable with performing home visits and community outreaches.
Basic level of computer skills to include Microsoft Office application suite and
database programs
Hours: This is a full-time 40 hour/week position. Standard business hours 8:30a-5pm
Compensation: $21.00 per hour
Whats in it for you We offer a comprehensive benefits package for full-time eligible employees including:
- Medical Dental Vision Life & Disability
- PTO begins accruing on your first day!
- 10 Paid Holidays includes a floating holiday of your choice
- 403(b) employer match up to a maximum of 3%
- Tuition reimbursement after one year of employment
- Student loan repayment for qualifying degrees after one year of employment
- Wellness programs: nutritional counseling services reimbursement programs for weight loss & tobacco cessation
We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.
To learn more about this role please click on the blue Apply Now button below to submit your application. Have questions about the role Schedule time to chat with our Talent Acquisition Specialist Patrick: Patrick: submitting your application or scheduling time to chat Contact
EOE
Required Experience:
Unclear Seniority
Employment Type
Full-Time
