Customer Service Rep I
Customer Service Rep I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe.
Position Summary
Essential Job Functions:
We are currently hiring for the swing shift: 2:00pm to 10:30pm but must be willing and able to work different shifts to support a 24x7x365 environment including evenings weekends and holidays. Schedules are typically consistent.
Responsible for KPI goals to monitor analyze recognize and support performance
This position is an on-premises role
Receives and responds to customer service inquiries both written and verbal
Follow-up on customer requests and research problems ensuring a successful resolution
Addresses correspondence that are predominantly routine but may require deviation from standard procedures
Verify service needs and schedule field service technicians
Troubleshoot technical opportunities
Communicate and partner with customers to assist with documentation requests
Coordinate with other departments to troubleshoot and resolve escalated opportunities
Adhere to local casino regulatory requirements as required
Provide backup support for network operations and technical support teams as required by business needs
Qualifications
Qualifications:
High School Diploma
Minimum 1 year of customer service
Preferred Qualifications:
Associates degree or higher in a related IT or Computer Science discipline
Working knowledge of MS systems i.e. Excel PowerPoint Outlook and Word
Knowledge Skills and Abilities:
Strong oral and written communication skills
Maintains a high level of professionalism with the ability to establish positive rapport through every customer interaction
Detail oriented team player
Possess exceptional customer service and verbal communication skills
Has the ability to listen and communicate effectively with customers and team members
Demonstrate a commitment to excellence
Ability to work well independently and as a member of a team
Has the ability to work in a fast paced high volume and stressful environment
Ability to work under general supervision
Must be able to obtain required gaming cards and licensing upon employment. A security investigation will be conducted. A drug test will be required before employment
Physical Requirements:
Close vision distance vision peripheral vision depth perception ability to adjust focus ability to distinguish colors. Ability to view computer monitors for extended periods.
Work Conditions:
Normal office conditions day swing night full time part time rotating time shifts. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
We are an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.
Employment Type
Full-Time
