Product Support Specialist
Product Support Specialist
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Job Description
At Podium our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real paying customers. Every day millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc. 5000 and Fast Companys Worlds Most Innovative Companies.
At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass guiding daily behavior and decision-making and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission Podium will be a great place for you!
Join our Product Support team as a Product Support Specialist providing technical support to our B2B customers. Youll answer questions troubleshoot issues and help customers focus on growing their business. If youre curious creative and driven by helping others succeed this role is for you. Youll enjoy challenges skill growth and keeping the customer at the center of everything we do.
What you will be doing:
- Assist Podium customers with how-to questions and troubleshooting
- Provide timely and accurate solutions through chat email phone and Podium tools
- Deliver a human-first experience
- Become an expert in Podium products both technically and in customer use cases
- Seek opportunities to enhance customer value and satisfaction beyond simple resolutions
- Collaborate with peer teams to provide a seamless customer experience
What experience you should have:
- 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience
- Strong problem-solving abilities with a proactive and positive attitude.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks simultaneously and work under pressure.
- The ability to balance working independently and through ambiguity while contributing to a strong team environment
- You are familiar with navigating and working with multiple support systems (ex: Salesforce Twilio Zendesk Freshdesk Service Cloud ServiceNow LiveAgent Intercom etc)
- Technical knowledge in phone systems VoIP and network connectivity is a plus
Compensation / Benefits:
- Starting at $21.63 per hour
- Work in this building in Lehi UT 5 days a week
- Open and transparent culture - Checkout this video to see what its like to work at Podium
- Life insurance long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time
- Excellent medical dental and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Hourly
