Director of Quality
Director of Quality
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Job Description
W Edinburgh is hiring its first Director of Quality to join the team! We invite you to play an integral part in bringing to life this award-winning hotel situated in the heart of Edinburgh.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity Expand Worlds. W Hotels are a place to experience life. Were here to open doors and open minds. With us theres always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever whenever.
ABOUT THE ROLE
Reporting to the Director of Operations the Director of Quality is a senior leadership role within the hotel. You will have overall responsibility for implementing luxury quality assurance processes and represent the voice of the guest at leadership level to ensure they remain at the core of decision-making.
We are looking for someone who is analytical a polished presenter and understands luxury service!
As Director of Quality key aspects of your role will include (but are not limited to):
- Ensure the brand voice is reflected in every aspect of the operation and communication with guests
- Motivate teams to create strong relationships with guests
- Foster a culture of data-driven decision making in the hotel
- Coach Heads of Departments on adopting a Total Quality Management leadership style
- Continuously evaluate Quality KPIs
- Immerse yourself in the operation to better understand reality observe defects and help monitor solutions
- Conduct monthly audits to ensure compliance with industry and brand standards
- Partner with L&D to deliver empowerment and quality mindset training to Talent
- Identify performance gaps and work collaboratively with Heads of Departments to develop training resolutions
- Regularly analyse all forms of guest feedback and ratings
- Develop strategies to target weak areas ensuring improvement processes are systematic measurable and achievable
- Respond to guest feedback problems and complaints and coach managers to do the same
- Celebrate strong performance throughout the hotel
- Serve as a coach and role model for employees
Our ideal Director of Quality is someone who has:
- Several years of experience working in operational management roles in luxury hospitality settings (preferrably with Forbes experience or similar)
- Advanced data analysis skills
- Polished presentation skills excellent in the art of storytelling with data
- An understanding of Total Quality Management tools
- A keen eye for detail
- Strong organization and multi-tasking skills
- Sophisticated communication skills
- A positive mindset
- A genuine passion for their role
In return for your hard work we give you:
- World class training and development including leadership development
- Unlimited career opportunities (internationally and locally)
- Bonus plan
- Enhanced holiday entitlement starting at 31 days (including bank holidays) and increasing with length of service
- Company pension scheme
- Private medical insurance
- Wellness and mental health programmes
- Discounted accommodation food and beverage in over 9000 hotels all over the world!
- Discounts for your friends and family
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faade featuring a winding steel ribbon reflecting the citys festival spirit this 12-storey structure is the centerpiece ofEdinburgh St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.
This W hotel helps redefine the citys hospitality landscape. Accordingly it fuses the brands signature amenities with modern design and W Happenings highlighting whats new in design fashion music and culture.
Built in 2023 this new W hotel accommodates guests across 244 stylish guestrooms including 45 suites. While staying here guests benefit from the brands signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Loungea restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.
If this sounds like the perfect role for you apply to be our Director of Quality today!
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director
Employment Type
Full-Time
