Guest Service Assistant

Graduate by Hilton Cambridge Hotel is seeking aGuest Service Assistant to join its brilliant team of hospitality enthusiasts.

If you thrive in a supportive team-oriented environment take pride in your work and are eager to learn and grow we want to hear from you! Were looking for someone who brings energy enthusiasm and a can-do attitude to every shift.

The 148-bedroom Graduate by Hilton Cambridge hotel is part of the Graduate Hotels collection inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam in the heart of Cambridges historic centre. The hotel feels like an extension of the university with nods to college architecture.

THE ROLE

As aGuest Service Assistantfor the hotel you will be the first and last Team Member our guests see and creating memorable experiences will be your top priority. You will be enthusiastic about providing inspiring service and supporting the day-to-day operation of the hotel.

YOUR JOB DUTIES AND RESPONSIBILITIES

• Greeting guests and creating a welcoming and memorable arrival/departure experience.
• Recommending places in the community for our wonderful guests to experience.
• Dealing with guest enquiries booking taxis and arranging bike rentals.
• Support with checking guests in/out (when required).
• Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
• Checking daily arrivals lists for VIPs as well as preparing and delivering in-room amenities.
• Maintaining the front desk by keeping it clean and tidy.
• Assisting guests with their luggage and anticipating any requests they might have.
• Receive/store mail and messages for the hotel and guests.
• Taking part in the Front of House upselling initiatives.
• Being fully knowledgeable of the hotel facilities daily events and all fire and emergency procedures.
• Assisting fellow Team Members both within and outside your normal department where possible to ensure operational and guest service requirements are achieved at all times.
• Recording any maintenance issues onto our Alice App and communicating across other departments.
• Other duties can be assigned within the scope of the role.

WHAT WE ARE LOOKING FOR FROM YOU

• A full driving license is required (over the age of 21 - for insurance reasons)
• Knowledge of OnQ PMS (desirable)
• A positive attitude and someone who makes our guests smile
• A great team player who works well with others
• Ability to communicate in English verbally and in writing
• Basic computer skills
• Ability to work shifts weekends and bank holidays

THE PERKS

• Enjoy discounted hotel stays and 50% food & beverage at Hilton properties worldwide (subject to individual outlets).
• Continuously develop your skills and knowledge through our dedicated learning platform.
• Earn rewards by referring talented individuals to join our team.
• Access savings and cashback from a wide range of retail and leisure outlets.
• Get 24/7 support with a dedicated helpline for your well-being through Hapi.
• Enjoy free meals during your shift at our modern Team Restaurant.
• Celebrate with your team through recognition programs and exciting incentives.
• Actively participate in programs aimed at building a more inclusive and sustainable world in line with our ECG policy.
• Free parking available for cars mopeds scooters and bicycles.

ABOUT GRADUATE HOTELS

Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe including Graduate by Hilton Cambridge and The Randolph Hotel in Oxford a Graduate by Hilton. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students locals and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.

As a Graduate Hotels Team Member you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert storyteller team player and creative thinker. Visit us at.

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United are currently unable to offer visa sponsorship. Therefore you must have the right to work in the UK without requiring sponsorship